Main task:
Control and validate the supplier quality claims out of the plant’s
quality organization.
Duties and responsibilities:
• Start and drive the claim management process for supplier issues by means of ZFFCN standards as well as according the 8D method.
• Check or verify the 8D action realized by the suppliers on site.
• Initiate, communicate and process the notifications from incoming material towards the supplier.
• Start and track 8D reports and realize 8D reporting towards the local quality management on plant level as well as the regional supplier quality assurance organization.
• Act as an interface to the logistics departments as regards the reconsignment of defect material to the supplier.
• Organize the deadlock of defect parts in the warehouse and inform incoming material inspection about identified defects.
• Initiate, coordinate and communicate sorting activities within the plant with/towards the supplier.
• Realize APQP for low risk parts and changes
• Realize meetings at the supplier’s plant for typical and/or minor defects to verify relevant measures derived from 8D reports and assure their implementation.
• Escalate complex, unknown defects or mayor issues with suppliers towards regional SQE team. According to the escalation module, all escalations ＞1 are to be processed to and managed by the regional SQA.
• Act as an interface between the plant and the regional ZF purchasing organization.
Competencies and experiences:
• Engineering Degree or professional technical education
• VDA6.3 Certified auditor
• Familiar with ISO TS16949 methods
• Efficient in the use of basic quality tools (APQP, PPAP, FMEA, SPC, MSA)
• Experienced with statistical methods, 8D method and SAP QM
• Fluent English