1、Follow local SOPs with shippers/consignees for the business

执行与发货方/收货方本地标准化操作流程(SOP)

2、Provide quotations of charges to shippers/consignees for the business where necessary. Handle customer inquiry via phone, e-mail and face to face meeting

针对业务，向发货方/收货方提供费用报价单， 通过电话、邮件及面谈等多渠道处理客户咨询

3、Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP)

核查单证文件（履行尽职调查），确保完全符合DSV内部标准及客户SOP要求

4、Carry out approved proposed improvement / changes on procedures and systems made by supervisors, Execute the shipment booking by following the SOP and quotation

执行经主管批准的流程及系统改进方案，严格遵循SOP及报价单要求执行货运订舱操作

5、 Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ standards and services

就需协助的异常情况或问题及时上报主管，并反馈分包商服务标准执行情况

6、Handles customers’ inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues, Feedback pre-claim details and status to customers

处理客户问询、投诉、索赔跟进，核实信用条款及资信状况，协调相关部门解决关联问题，向客户预先通报索赔详情及处理进度

任职要求：

1、College degree or above, major in related is preferable.

大专以上学历，物流相关专业优先。

2、5 years above working experience in our industry, the background of global forwarder experience is preferable. 五年以上相关工作经验，有国际货代背景优先。

3、Knowledge in freight forwarding and logistics. Knowledge of business processes具备货运代理和物流方面的知识，了解业务流程

4、Know how in air / ocean / logistics / SCM了解空运/海运/物流/供应链管理

5、Skillful of PC & Internet, Good command of Mandarin and English

熟练使用电脑和互联网，普通话，英语流利

6、Software Skills: PPT, Excel, Word