Key duties:

• Handle short shipment request and apply with state agent.
• Update Transshipment Port List, Special Port Routing List to related parties.
• Handle/co-ordinate various special requests (i.e. changing of destination, special routing etc) with related parties
• Help to track & trace idling equipment cases
• Handle customer queries/complaints and ensure customer orders/requirements are clearly transferred to all concerned parties
• Monitor and maintain schedule and announce.
• Send freight inquiries to corresponding parties in regards of the anonymous
  shipment
• Prepare retrieval instruction to WDC according to principal’s rating policy
• Follow up freight M/C and checking
• Make SSE Tariff & Contract filing
• Coordinate with Logistics team to reposition special equipment as per customer needs.
• Check & trace with relevant parties for extra costs incurred during
  transportation and send m/c instruction for confirmed payments
• Work with GVA DOC and Greece SSC to remind NVOCC to complete or revise AMS filing
• Apply with AMS center for new SCAC code based on NVOCC’s requirement
• Check with oversea agent for freight collect/elsewhere payment approval
• Apply and file Sea Waybill agreements
• Assist to guide / push customers’ VGM submission and set deadline in system
• Explain or consolidate to GVA to clear KO BLs in daily/monthly/yearly pending KO report
• WDC DR plan follow-up
• Maintain customers contact details for notice delivery
• Perform any other job duties assigned by immediate supervisor and management
• The Customer Service department is to provide customers with before-sales and after-sales service, to co-ordinate with all internal parties to make business in compliance with company policy and relevant law/regulation.
• To have a close contact with local clients, booking agents, third party service providers and internal departments to deliver the quality service and make compliance to the existing SOP and instruction.

Job requirements:

· University graduate, major in Maritime/International Trade/Foreign Trade related is preferred

· Freshmen is acceptable, more than one year of
relevant work experience is preferred

· Pleasant personality, customer focus and tactful telephone calls handling skills

· Good sense of teamwork and could work under pressure

· Be proficient in MS Office

· Basic command of English (CET4 or above)

· Be fluent in Mandarin and English