by collaborating with multiple functions (internal and external) including but not limited to customers, sales, GB, suppliers, finance, controlling. The operation includes but not limited to

· Sales order creation

· PO transaction.

· Payment following up and order release.

· Delivery schedule coordination.

· Delivery order creation.

· Shipment creation.

· Transportation arrangement.

· Billing and invoice management.

· Documents collection.

· Month end reconciliation.

· Import/export related coordination and operation.

· Monitor and escalate shipping and import/export status for overseas supply & delivery.

Capture market intelligence on supply chain related topics

from daily interaction with customers and share with the business as appropriate, includes but not limited to

· Provide best possible service to customers and promote the establishment of long-term customer relationships to ensure a sound profitable future customers base.

· Ensure best logistic cost execution through daily transportation management operation.

· Continuously improve end-to-end efficiency with creative ideas and digital tools’ support.

· Complete any unstated end-to-end officer-related tasks assigned by the manager.

Manage customers complaints

· NCM operation and communication according to defined procedures / system.

· Escalate critical NCMs when needed for

Operational Compliance

· Ensure that all operations (also at customer premises) are carried out in accordance with internal standards and local government regulations.

· Report any areas of concern immediately to Supply Chain Manager.