职责说明（或另附件）Position
Description

"1. Process Orders
in SAP System with standard process.

•Support to collect
relevant documents to create new customers or update customer accounts

•Complete order entry
within 24hr without any delay, and solve imcompelte order without any delay

•Check the order credit
status and communicate with C2C team in time to ensure timely delivery

•Ensure order
acknowledgement and invoices are sent to customer in time

2. Check backlog list
daily, communicate with planner and customer closely and make shipments
delivered in time, solve long aging order as routing work

3. Process RMA order
and follow up the progress make sure RMA closed in time.

4. Follow case
management in salesforce with standard process.

5. Attention on key
relevant KPI in customer experience team

6. Provide support on
other order processing working as needed"

任职要求（或另附件）Job
Requirements

"1. Bachelor
degree, ideally in International Trading, Administration Management.

2. Fluent English in
both written and spoken.

3. 2+ year customer
experience is preferred.

4. Be familiar with SAP
is preferred."

职位描述

"1．
在SAP系统中按照标准流程处理订单。

支持收集相关文件以创建新客户或更新客户账户

•24小时内完成订单录入，无延迟，解决未完成订单，无延迟

•检查订单信用状况，及时与C2C团队沟通，确保按时交货

确保订单确认和发票及时发送给客户

2. 每天检查待办事项清单，与计划员和客户紧密沟通，确保货物及时交付，解决长时间积压的订单作为路由工作

3. 处理RMA订单并跟踪进度，确保RMA及时完成。

4. 在salesforce中按照标准流程进行案例管理。

5. 关注客户体验团队的关键相关KPI

6. 根据需要为其他订单处理工作提供支持。

职位要求

"1．
本科学历，国际贸易、行政管理专业优先。

2. 流利的英语听说读写能力。

3. 2年以上客户工作经验优先。

4. 熟悉SAP优先。”