Duties/Responsibilities:
• Customer's Relationship
- Develop corporate relationships with customers by means of consultation, follow-up,
preparing proposals, service and terms (payment, MOQ, warranty etc.) agreement negotiations, quotations.
-Liaise with customers to understand their needs and make appropriate
recommendations by providing latest updates on new or existing products to maximize sales opportunities. o Represent CFL and on the other hand put yourself in customer's shoes, handle issues in the best interest of both customer and company
-Provide Sales Trainings on product knowledge and sales features to the customer when necessary
-Search and develop new accounts in the assigned region: Active and Passive Prospects
-Handle customers' requests and enquiries regarding new products and projects (Irregular product line)
-Prepare and send Company/Product presentations/Product proposal tailored to each customer
-Manage each customer's portfolio (Product Range Management), update and maintain CRM (refer to Standard SKU lists, loading database, data on the server). Same for serious leads with positive perspectives.
-Negotiate quotations with the customer and update them in CRM (refer to standard Price-lists + possible negotiated discount)
-Financial follow up of each account, credit insurance and payment follow up.
-Conduct market research by means of communication with the customer and internet.
- Review the strategy, set sales targets and update Strategy File (according to the assigned region)
-Organize customers' visits to the factory, hold meetings, prepare the showrooms and write Meeting Summaries and Action Plans.
-Coordinate with Customer Service the samples required to develop existing customer and prospect's accounts.
-Promote the sales of Stock.
-Support sales Team in Europe in their sales efforts.
• Brand Management (Marketing)
- Increase OEM brands awareness by means of marketing support to OEM clients
- Communicate with Marketing dept. to ensure marketing materials are up-to-date and on the server
-Confirm and sign packaging (box, inlay, label) before the production.
-Provide technical product information upon customer's request OK
To qualify for the role, you must have
• Bachelor or Master
• Previous Customer Service/Account Management experience is a plus
• Good analytical skills & ability to work under pressure;
• Dependable, reliable and hardworking.
• Proficiency in MS Word, Excel, PowerPoint, Outlook, Teams