Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。

自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。

岗位职责

Responsibilities:

1) Process Optimization & Experience Enhancement:Establish a settlement data monitoring and insight mechanism to proactively identify process bottlenecks, exception risks, and core pain points of 3PL partners, and drive solutions.Lead root cause analysis of settlement disputes and complaints, optimize handling mechanisms, and close the loop on issues, fundamentally improving the settlement experience and satisfaction of 3PL partners.

2) Training Enablement & Knowledge Management:Develop a comprehensive settlement training system for all relevant personnel, creating a series of training materials, guidance manuals, and visual aids for both internal operations teams and 3PL partners.

3) Partner Settlement Support: Review settlement-related documents during 3PL partners onboarding, calculate the 3PL bills, track settlement progress, and proactively resolve issues.

岗位基本需求

Requirements:

1) Education & Experience:Bachelor’s degree or higher, with at least 3 years of experience in internet platform operations. Must have 3+ years of experience in settlement, revenue management, or franchisee operations at a platform-based company.

2) Expertise in Settlement Logic:Proficient in complex settlement rules and assessment logic, with strong process design and optimization skills. Ability to independently deliver high-quality SOPs.

3) Analytical Skills:Solid data analysis capabilities, proficient in SQL/MS office, and skilled at leveraging data to identify and solve problems.

4) Soft Skills:Excellent communication, coordination, and training/presentation skills. Strong sense of responsibility and customer-centric mindset.

5) Language Proficiency:Arabic (native speaker) preferred, with proficiency in English.

具备以下者优先

O2O payement and pricing related.

岗位亮点

1.Gain a comprehensive perspective of the delivery business, and the opportunity to contribute to a global enterprise outlook.

2.Exposure to cutting-edge, rapid delivery fulfillment models and the chance to participate in innovation within these models.