Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。仅用一年时间，Keeta已成为香港市场的行业领导者。随着我们持续向沙特阿拉伯扩张，Keeta创下了17天内在5座城市上线的惊人成绩，让阿拉伯世界见证中国速度！Keeta为您提供激动人心的机会，加入这场正在重塑配送与零售未来的变革之旅。加入Keeta，探索世界。

岗位职责

【负责骑手体验和服务治理工作】：

1、搭建骑手上报链路（如商家地址错误等），帮助平台优化骑手体验，最终提升消费体验。

2、监控异常场景（如商家出餐慢），联动相关方（如调度），调整运营策略。

3、提升App易用度。

4、识别问题，分析数据，提出解决方案，推动落地。

5、处置能力建设，骑手培训与沟通等。

【Responsible for rider experience and service management】：

1、Build a rider reporting link (such as merchant address errors, etc.) to help the platform optimize the rider experience and ultimately improve the consumer experience.

2、Monitor abnormal scenarios (such as slow food delivery by merchants), coordinate with relevant parties (such as scheduling), and adjust operational strategies.

3、Improve the usability of the App.

4、Identify problems, analyze data, propose solutions, and promote implementation.

5、Handling capacity building, rider training and communication, etc.

岗位基本需求

1、综合能力强，有责任心，为人踏实，能耐心研究规则，处理问题，思考优化策略。

2、逻辑清晰，对数据敏感，具备良好的数据洞察力和分析处理能力，具备SQL能力优先。

3、英语作为工作语言。

4、三年以上相关经验，体验治理工作经验优先。

【Job Requirements】：

1、Strong comprehensive ability, sense of responsibility, down-to-earth, able to patiently study rules, handle problems, and think about optimization strategies.

2、Clear logic, sensitive to data, good data insight and analytical processing capabilities, SQL skills are preferred.

3、English as a working language

4、More than three years of relevant experience, experience in governance work is preferred.

岗位亮点

团队氛围好，成长快；迅速发展的市场，机会更大；国际化事业，提升视野高度。A good team atmosphere means rapid growth; a rapidly developing market offers greater opportunities; and an international career raises your horizons.