Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage!

岗位职责

1、Conduct market researchon SLA standards and customer perceptions across different countries/cities. Design Keeta's fulfillment contract SLA by combining competitive analysis and customer experience insights.调研各国/城市的市场SLA及及客户感知（类行研，信息采集），通过信息采集与分析，结合竞争态势和客户体验洞察，设计keeta履约合同产品的SLA

2、Deliver city-level research reports covering merchants, users, and riders to support operational strategies for each city.分城输出城市维度的商家、用户和骑手三端调研信息，为城市维度的运营策略提供数据支持

3、Analyze industry tactics and action intentions; produce market insight reports to guide fulfillment strategy design/optimization in the Middle East.分析行业战略打法及行动意图，输出市场洞察报告，指导中东地区履约策略的设计与优化

4、Develop market research SOP and quality control systems. Define data breadth/depth standards to ensure consistent, reliable conclusions.制定市场调研的标准操作流程（SOP）及质量检核体系，明确信息采集的广度、深度标准，确保调研结论一致、可靠

岗位基本需求

1、Master qualitative/quantitative research methods; independently design frameworks, collect multi-dimensional data (merchants/users/riders), and deliver structured reports.熟练掌握定性与定量调研方法，具备获取一手信息的能力，设计调研框架、采集多维度数据（商家/用户/骑手），并输出结构化报告

2、Experience in SLA/metrics design; understand fulfillment service logic; create quantifiable SLA systems based on customer perception and competitive analysis.有SLA设计、指标设计的经验，熟悉履约服务标准制定逻辑，能基于客户感知和竞争分析设计可量化的SLA体系

3、Break down complex issues into high-credibility conclusions; result-driven; collaborate with frontline teams to turn insights into fulfillment optimizations.具备拆解复杂问题的经验，输出高可信度的结论，结果导向，需要联动前线推动调研成果转化为履约优化动作

4、Fluent English for work; strong cross-cultural adaptability and sensitivity; thrive in multicultural environments.可将英文作为工作语言，具备良好的跨文化适应能力和敏感度，能够在多元文化环境中高效工作

岗位亮点

1、Compete with global players: Broaden your international business perspective and gain practical, hands-on experience.与全球竞争者同台竞技：拓宽你的国际商业视野，积累实战经验

2、 Collaborate with colleagues from 26 nationalities: Experience diverse cultures and entrepreneurial spirit in a truly international environment.与来自26个国家的同事合作：在真正国际化的环境中体验多元文化与创业精神

3、 Be part of a high-growth business: Help shape the future of food delivery, contributing to an industry that’s rapidly evolving.加入高速发展的业务：参与塑造外卖行业的未来，为这一快速演变的行业做出贡献