- Processes & audit
1. Design, alignment of processes alongside the complete material flow;
2. Writing and aligning of process descriptions up to official release;
3. Process auditing and documentation, follow up audits;
4. KPI tracking of audit findings and KPI tracking of process KPI.
-Supplier management
1. Design, alignment of processes alongside the supply chain;
2. Design, alignment of processes alongside the problem solving chain;
3. Writing and aligning of process descriptions up to official release;
4. Process auditing and documentation, follow up audits;
5. KPI tracking of audit findings and KPI tracking of process KPI;
6. Identification of critical suppliers according to the defined processes and implementation of management report.
-Customer claims management
1. Documentation, clustering and evaluation of customer claims;
2. Kick-off of analysis process, result documentation in the systems, KPI documentation;
3. Monitoring of claim KPI and ensuring timely feedback to customers;
4. Information and data collection for demanded cases.