工作职能：
负责客户问题咨询解决，客户问题研究
人物画像：
1、航空航天院校或者航空类专业优先，有涡扇发动机经验、或者商用发动机航线维护或系统故障排除经验优先；

2、英语书面和口语都可以作为工作语言；

3、硕士学历优先；欢迎2025届毕业的航空相关专业或实习经验人选投递；
4、航空领域现场一线维修或者售后人选，不合适。

ESSENTIAL RESPONSIBILITIES
Support fleet events investigation and complicated fleet issue solving by collecting fleet data, summarize fleet experience, tracking investigation progress.
Support customer technical inquiries cases management, tracking.
Support customer technical communication, action items following up and tracking.
Create and maintain regional fleet scorecard
Support fleet leading indication program by collecting data, collaborating with PSE hardware owners and Life Cycle Engineers
Support digital tooling development to assist tracking, documentation fleet experience
Support Instructions for Continued Airworthiness (ICA) Manual maturation, manual paragraph change draft and review.
QUALIFICATIONS/REQUIREMENTS
Fluent in Mandarin and English
Bachelor’s degree or plus in Engineering, Physics, Mathematics, or Computer Science from an accredited college or university
3+ years of experience in turbofan engine engineering position or 3+ years on commercial engine line maintenance or systems trouble shooting experience.
DESIRED CHARACTERISTICS
3+ years of experience in aircraft engine hardware design, analysis, testing or integration is highly desirable
Demonstrated ability to analyze and resolve problems
Ability to plan, execute and document programs with process orientation approach
Strong technical aptitude, including applicable engineering tools and systems
Strong oral and written communication skills
Strong interpersonal and leadership skills
Strong teamwork skills or experience in a teaming environment
Ability to guide and influence others
Ability to work independently, especially under tight deadlines
Willingness to learn and adapt quickly