Key Performance Areas：
SHO IS Infrastructure：
• Installing, maintaining and configuring software, hardware and networks.
• Monitoring system performance and troubleshooting issues.
• Ensuring security and efficiency of IS infrastructure through access controls, backups, firewalls etc.
• Perform server administration tasks, including AD and Entra-ID administration, licensing, security permissions, group policies, print services, research event log warnings and errors, resource monitoring and backup and restores.
• Implement and manage threat detection and response solutions for all server and workstation endpoints as well as identity, mail, and other cloud apps. Create SIEM automation and workflows to enhance security.
• Maintaining internal infrastructure requirements including laptop, mobile devices, servers, routers, switches, firewalls, printers, security updates, support internet, LANs/WANs etc.
• Monitoring data centre health using pre-existing management tools and respond to software and hardware issues as they arise; help build, test and maintain new servers, as required.
• Administer and support cloud applications including email, collaboration tools, messaging and file storage solutions.
• Ensure data integrity and compliance with organizational policies.
• Deploy and manage endpoints and software/applications using endpoint management solutions (Intune and AutoPilot).
• Implement security policies and compliance settings for device.
• Monitor and report on device health and compliance status.
• Configure Conditional Access Policies, Single Sign-On (SSO) and multi-factor authentication (MFA).
• Monitor and manage identity security and access policies.
• Support the lifecycle of mobile phone devices via Apple Business Manager and Intune.
• Administer the endpoint VPN solution and associated policies (FortiClient EMS).
Helpdesk support：
• Provide Tier 2/3 support for hardware, software, on-prem and cloud services, and network problems.
• Maintain documentation for helpdesk procedures and solutions.
• Play an active role in shaping the processes and procedures that govern the day-to-day operation of the IS department.
• Work with the helpdesk team as an escalation point for support and assistance by troubleshooting and identifying root causes when required.
• Create and update technical documentation and user guides and engage in knowledge transfer of key skills to the team.
Person Specification：
• Excellent inter-personal (relationship) skills with a proven ability to communicate with and influence individuals at all organisational levels.
• A proven ability to work effectively with people from different international cultures and backgrounds.
• A proven ability to work well with and influence senior stakeholders.
• The ability to communicate complex messages in a clear and concise manner.
• Consistently driving for high standards.
• Conscientious with a focus on accuracy and attention to detail.
• Willingness to learn and develop new skills.
• Ability to self-manage, organise and prioritise tasks, and work under pressure.
• College graduation
• Excellent command of the English language, both verbally and written. As a minimum, certified English skills at C1 level of the Common European Framework of Reference for Languages (or equivalent) are required.
• English skills at C2 level of the European Framework for Languages (or equivalent).
• Bachelor’s degree in Information Technology, Computer Science or related discipline/professional Certifications.
• Holds Microsoft Office Specialist certifications.
• Demonstrable experience within an IS infrastructure Environment.
• Experience using core Microsoft technologies including Active Directory (on premise and Entra-ID), Microsoft 365 (SharePoint and Exchange Online), Windows Server OS from 2019 onwards.
• Demonstrable experience managing backup strategies in a virtualised environment using VEEAM or other similar vendors.
• Strong knowledge of IT technologies, including directory services, cloud applications, endpoint management, and threat detection and response (Defender XDR).
• Experience with endpoint management, identity management, and security policies.
• Proficient in networking administration.
• Proficient in FortiGate firewall and networking administration.
• Experience of supporting VoIP telephony systems.
• Excellent knowledge of virtualisation platforms especially VMWare vSphere.
• Good knowledge of scripting (PowerShell).
• Working knowledge of the Microsoft Enterprise Mobility + Security Suite.
• Teamwork
• Respect
• Communicate
• Accountable
• Active Listening
• Technical Credibility
• Problem Solving
• Analytical Thinking
• Judgment & Decision Making
• Research & Continued learning