岗位职责

1. 为公司的外籍客户提供健康医疗支持,协助外籍人士在当地顺利就医,维持与当地医疗机构的关系.解答相关问题；

2. 部门日常客服工作回答客户咨询、常规福利查询、理赔争议处理、协调各部门解决客户用保期间出现的问题；

3. 熟悉客服部基本业务知识及其相关的其他知识，能独立担当客户服务的工作，尊重客户，维持良好的服务秩序，提供优良的顾客服务，有效跟进客户需求，做好客户与公司沟通的桥梁。做好中小型客户的续保工作；

4. 按照售前沟通的方案准备文档，例如新客户及续保客户的保障计划利益表、条款特别约定、服务手册，并录入相应系统；准备新入保客户宣讲资料。

岗位要求

1. 本科以上学历，英语/医学类等相关专业；

2. 有一年以上相关客服经验者佳；

3. 有良好的客户服务意识，踏实肯干；

4、英语听说读写流利，熟练操作电脑。

Job Responsibilities：

1. Provide health care support to foreign customers, assist expatriates to receive care at the local hospitals .Maintain the relationship with local medical institutions and answer relevant questions.

2. Daily customer service, including answering customer inquiries, checking routine welfare, handling claims dispute, coordinating various departments to solve customer problems arised during insurance using ;

3. Familiar with the basic knowledge of the customer service and other business-related knowledge, be able to do the CS work dependently, respect for customers, maintain good service order and provide excellent customer service. Follow-up customer demand effectively, build bridge between customers and companies. Renewal work of small and medium sized customers;

4. Prepare documents in accordance with the pre-communication programs, such as benefits protection scheme form of renewal, the terms of a special agreement, service manuals, and input them in the system. Prepare preach materials for new insurance customers.

Job Requirements：

1. College degree or above； English or medical profession backgrounds；

2. 1 year relevant experience of customer service is a plus;

3. Good sense of customer service , steadfast and diligent;

4. Good English speaking ,reading and writing skills; skilled computer operations.