【岗位简介】

我们正在寻找一位技术型应用工程经理，专注于与海外客户的技术对接，解答客户在项目实施中的技术问题，并确保客户需求与公司技术方案的有效对接。你不仅需要在技术层面为客户提供支持，确保需求得到准确的理解与落地，还要具备流利的英文沟通能力，能够清晰、高效地与客户沟通。

你将是技术与客户之间的重要桥梁，确保项目的技术实现与客户需求之间的高度契合，并通过有效的沟通与协作，推动项目顺利执行。

【岗位职责】

1. 负责与海外客户的需求和技术对接，确保客户需求与公司产品技术方案之间的匹配；

2. 解答客户在项目过程中提出的技术问题，提供专业的技术支持，确保客户得到及时的反馈；

3. 协调与项目经理和技术团队的合作，确保客户需求被准确理解并转化为可执行的技术要求；

4. 通过技术对接和支持，帮助客户解决技术障碍，确保项目顺利推进；

5. 与客户持续沟通，了解项目进展和技术需求的变化，及时调整技术支持策略；

6. 提供技术培训和支持文档，帮助客户更好地理解和应用公司产品；

7. 协助团队提升技术能力和项目执行效率，确保项目按时交付。

【任职要求】

● 电子、自动化、通信等相关专业本科及以上学历；

● 至少5年及以上技术支持、应用工程或系统集成等相关工作经验，具备丰富的客户技术对接经验；

● 扎实的技术背景，能够迅速识别并解决技术问题，特别是在嵌入式系统或自动化控制领域；

● 具有流利的英语写作和表达能力，能够与海外客户进行高效的口头和书面技术沟通；

● 具有优秀的需求分析能力，能够与客户共同讨论技术需求并确保其在公司产品中的准确实现；

● 良好的团队合作能力和跨部门沟通能力，能够协调技术团队与客户、项目经理之间的工作；

● 具备客户导向思维，能够提供定制化的技术支持，提升客户满意度。

【其他要求】

● 熟悉电控产品（如控制器、驱动器等）及其应用场景的技术背景优先；

● 有跨文化沟通经验，能够在多语言环境下有效合作；

● 能接受出差，参与客户现场的技术支持和沟通。

Job Overview

We are seeking a technically proficient Application Engineering Manager to serve as the key point of contact for technical communication with our international clients. You will be responsible for addressing technical inquiries during project implementation and ensuring that customer requirements are seamlessly aligned with the company’s technical solutions. In addition to providing hands-on technical support, your strong English communication skills will be crucial in conveying complex concepts clearly and effectively to our clients.

As a vital liaison between our technical teams and clients, you will ensure that project execution is closely aligned with client needs. Through clear communication and effective collaboration, you will help drive the successful delivery of projects.

Responsibilities

1. Manage the technical interface with overseas clients, ensuring alignment between customer requirements and the company’s product technical solutions.

2. Address technical questions raised by clients during the project, providing professional technical support and ensuring timely feedback.

3. Coordinate with project managers and technical teams to ensure that client requirements are accurately understood and translated into actionable technical specifications.

4. Assist clients in overcoming technical barriers through effective technical support, ensuring the smooth progression of projects.

5. Maintain ongoing communication with clients to monitor project progress and changes in technical requirements, adjusting technical support strategies as needed.

6. Provide technical training and support documentation to help clients better understand and apply the company’s products.

7. Assist the team in improving technical capabilities and project execution efficiency, ensuring timely delivery of projects.

Requirements

● Bachelor’s degree or above in Electronics, Automation, Communications, or a related field.

● At least 5 years of experience in technical support, application engineering, or systems integration, with extensive experience in client technical interfaces.

● Strong technical background, with the ability to quickly identify and resolve technical issues, particularly in embedded systems or automation control fields.

● Fluent in both written and spoken English, able to communicate efficiently with overseas clients in both oral and written technical discussions.

● Excellent requirements analysis skills, able to collaborate with clients to discuss technical needs and ensure accurate implementation in company products.

● Strong teamwork and cross-departmental communication skills, able to coordinate effectively between technical teams, clients, and project managers.

● Customer-oriented mindset, capable of providing tailored technical support to enhance customer satisfaction.

Additional Requirements

● Familiarity with the technical background of electronic control products (e.g., controllers, drivers, etc.) and their application scenarios is preferred.

● Experience in cross-cultural communication and the ability to work effectively in a multilingual environment.

● Willingness to travel for on-site technical support and communication with clients.