Key Responsibilities:
1. Customer Engagement: Collaborate with sales managers to manage customer accounts, addressing inquiries, order follow-ups, and quality issues while providing exceptional support.
2. Sales Strategy: Partner with sales managers to develop, plan, and execute sales strategies to meet and exceed sales targets for assigned accounts.
3. Internal Coordination: Facilitate internal processes to ensure customer satisfaction in areas such as order processing, pricing, product knowledge, lead times, and sample support.
4. ERP System Management: Efficiently input and manage customer orders and changes within the Oracle ERP system, ensuring data accuracy and system integrity.
5. Customer Service Expertise: Build a deep understanding of customer service processes, including quoting, order entry, shipping, invoicing, and handling quality and return issues, all while maintaining high customer satisfaction levels.
6. Additional Duties: Undertake other sales-related tasks as assigned.
Qualifications:
1. Inside Sales Experience: A track record of success in an inside sales role or a related sales field.
2. Language Proficiency: Native or near-native fluency in English, with strong communication skills in speaking, writing, reading, and listening.
3. Technical Competence: Proficiency in computer skills, including the use of ERP systems (Oracle/SAP…).
4. Teamwork and Customer Focus: A team player with a customer-centric approach and a strong commitment to service excellence.
5. Organizational Skills: The ability to multitask, prioritize tasks, and manage time effectively.
6. Resilience under Pressure: Exceptional customer service skills and the capacity to perform well in high-pressure situations.
7. Communication and Problem-Solving: Strong interpersonal and problem-solving abilities to navigate complex customer interactions and challenges.