Knowledge, skills and experience:
● Diploma or Bachelor's degree preferred
● At least 3 years of relevant experience (recruitment or operations-related)
● Excellent customer service orientation
● Strong communication, interpersonal, teamwork, and organisational skills
● Excellent verbal and written communication skills, with an emphasis on tact and diplomacy
● Proven ability to consistently and positively contribute in a high-paced, changing work environment
● Ability to prioritise multiple functions and tasks and manage work time efficiently, while meeting strict deadlines
● Self-directed, detail-oriented problem-solver with a strong desire to contribute to the organisation's reputation and success
● This role will require interaction with varied stakeholders like the in-country HR teams, hiring managers, potential candidates/applications, existing employees and external vendor partners, therefore it is imperative that you have excellent attention to detail
● The right incumbent is trustworthy and has the ability to maintain a high degree of confidentiality
● Proficiency in managing ATS and MS Office

Key Performance Indicators:
The following indicators are suggested to monitor performance and can be used to identify problem areas:
● Onboarding – Pre-onboarding account creation in client’s system, attend to onboarding enquiries, onboarding induction, Payroll Administration
● Payroll Administration, Expense Claims Management and Timesheet Chaser and Queries
● Compliance – System and Reporting Data Integrity and Data Accuracy
● Contractor Management - Contractor Satisfaction Feedback
● Offboarding – Account closure for the leavers, attend to offboarding enquiries, oversee offboarding process