Job purpose:
Achievement of a superb client and contractor experience through effective and timely management of HR Operational compliance processes.

Reporting to:
Account Manager

Knowledge, skills and experience:

● Diploma or Bachelor's degree preferred
● At least 3 years of relevant experience (recruitment or operations-related)
● Excellent customer service orientation
● Excellent English skill (Listening, speaking, reading and writing)
● Strong communication, interpersonal, teamwork, and organisational skills
● Excellent verbal and written communication skills, with an emphasis on tact and diplomacy
● Proven ability to consistently and positively contribute in a high-paced, changing work environment
● Ability to prioritise multiple functions and tasks and manage work time efficiently, while meeting strict deadlines
● Self-directed, detail-oriented problem-solver with a strong desire to contribute to the organisation's reputation and success
● This role will require interaction with varied stakeholders like the in-country HR teams, hiring managers, potential candidates/applications, existing employees and external vendor partners, therefore it is imperative that you have excellent attention to detail
● The right incumbent is trustworthy and has the ability to maintain a high degree of confidentiality
● Proficiency in managing ATS and MS Office

Main accountabilities:

The main accountability areas for this position are:
● Responsible for executing a suite of HR operational processes, performing core transactional work such as employee data management and other HR administration, operating it reliably, bringing about continuous improvements and problem solving for special cases/requirements of our client groups, throughout the employee lifecycle
● Identification of continuous improvement opportunities using Lean Sigma training (RSR will train)
● Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information
● Ensure that client and contractor queries are responded to according to Service Level Agreements and escalations are raised timely
● Aid in scheduled statutory & compliance reporting needs by collating employee information based on pre-decided formats
● Work with the respective internal stakeholders on defining, collecting and analysing process metrics for audit purposes

Key Performance Indicators:

The following indicators are suggested to monitor performance and can be used to identify problem areas:
● Onboarding – Pre-onboarding account creation in client’s system, attend to onboarding enquiries, onboarding induction, Payroll Administration
● Payroll Administration, Expense Claims Management and Timesheet Chaser and Queries
● Compliance – System and Reporting Data Integrity and Data Accuracy
● Contractor Management - Contractor Satisfaction Feedback
● Offboarding – Account closure for the leavers, attend to offboarding enquiries, oversee offboarding process
● Managing hiring process - how to RSO, how to shortlist, how to engage HM to interview, how to advise the salary or quote,etc.