Key Responsibilities:

 Sales Target Achievement: Deliver assigned sales KPIs for assigned

customers.

 Customer Experience Excellence: For high-potential customers with across

portfolios’ needs, provide unified communication and seamless customer

journeys, ensuring high satisfaction through proactive service and daily account

management.

 End-to-End Customer Interface: As a single point of contact, manage pre-

sales, in-process, and post-sales requirements for high-potential customers,

delivering one-stop services including quotation, leads and opportunities

processing and billing reconciliation.

 Cross-Functional Collaboration: Coordinate effectively with the portfolio sales

to align resources, resolve issues, and optimize customer service delivery.

 Value-Driven Solutions: Analyze sales data, identify trends, and develop

actionable plans to enhance customers ROI and long-term partnerships.

 Business Maintenance: Monitor account health, address risks, and implement

retention strategies to sustain customer loyalty.

Qualifications:

 Education: Bachelor’s degree or higher in Chemistry, Biological, Material

Science or related fields.

 Experience: Minimum 3 years experience in Life Science industry with focus on

Pharmaceutical, Biotechnology, Industry and Testing.

 Language: Fluent English communication skills, both written and verbal.

 Skillset: Proven ability to collaborate across teams (e.g., sales, operations

teams).

 Agility to adapt to dynamic market conditions and embrace organizational

changes.

 Mindset: Results-oriented, data-driven, and passionate about delivering

customer-centric value.