Responsibilities/Accountability

· Risk and Compliance Review: Evaluate process areas for application of internal controls, inclusion of regulatory and contractual controls.

· Controls Testing:

o Identify control attributes

o Identify population of transactions

o Determine acceptable sample size

o Evaluate sample items

o Perform metric gap & trending analysis

o Determine acceptability of application of control

o Document results; in cases where control is deficient, provide recommendations for improvement and define business benefit

· Effectively evaluate review results, weighing the relevancy, accuracy, and perspective of conclusions against the accumulated evidence.

· Be effective in communicating review results, both verbally and in writing, so they are persuasive, placed in the appropriate context, and understood by the recipient/reviewee.

· Drive first draft of client facing reports to final approval.

· Analyze operational reports and highlight points for client experience operations team.

· Exhibit creativity and innovation in recommending improvements to review practices and processes.

· Complete work assignments independently as part of a team project.

· Supports continuous improvement and organization development activities.

· Participates in ad hoc area or global projects as required.

· Assigned and accountable for specific areas of responsibility/deliverables.

· May prioritize and oversee activities of others to meet deadlines and quality standards.

· Assists in the identification, assessment and resolutions of complex issues/problems.

· Required to assess and resolve non-standard/standard issues/problem largely on own initiative.

· Seeks advice and escalates issues when faced with tasks/problems outside normal scope of job.

· Subject to general direction and guidance from manager as appropriate.

Qualifications

Education and Experience

· Bachelor’s degree in accounting and auditing (or geography equivalent).

· Over 3 years of experience in External/ Internal audit, preferably in process management and/or service delivery operations.

· Inter C.A. or CPA. preferred.

Work Requirements

· Flexible hours to accommodate global meeting times

People/Knowledge

· As appropriate, may directly supervise or coordinate the work of others in a discrete section/small team

· Coaches inexperienced team members and provides first level advice on procedures/work methods, for those who may be at the same level

· Thorough working knowledge of one functional area through significant job experience and training

· Sufficient experience or specialized knowledge to allow application/modification of existing methods and systems on own initiative in line with business context.