he Account Manager is responsible for managing and growing a portfolio of assigned customer accounts. As an Account Manager, the primary purpose is to build strong customer relationships, identify sales opportunities, and ensure customer satisfaction. Serve as the main point of contact for the customer, providing exceptional service, addressing their needs, and achieving sales targets.
客户经理负责管理和发展指定客户的投资组合。作为客户经理，主要目的是建立牢固的客户关系，识别销售机会，并确保客户满意度。作为客户的主要联络点，提供卓越的服务，满足他们的需求，实现销售目标。
Job Responsibilities:
1.Develop assigned customers from prospect to customer.
2.Increase the business share for existing customers.
3.Manage proactively customer relationships to maximize customer satisfaction and retention.
4.Effectively communicate the unique selling points of the company.
5.Represent STARTEAM in a factory audit if required.
6.Understand and account for quotations, and negotiate pricing, terms, and conditions.
7.Drive new projects successfully from the Request For Quotation (RFQ) stage to mass production.
8.Coordinate with CS to ensure timely order processing, production, and shipment.
9.Accountable for Quotation, NPI, Item status tracking and corrective actions in case of underperformance, and overdue.
10.Collaborate with Internal Teams & other Account /Sales managers globally, and share customer feedback, technical issues, and improvements for better alignment and a higher success rate to win more business globally.
11.Provide regular sales forecasts and reports to management.
12.Identify new opportunities, market gaps, and competitive advantages. 13.Represent the company at industry trade shows, conferences, and exhibitions to promote the company's products and generate leads.
14.Responsible for global/local account management including setting up a regular communication platform between all involved locations with regular meetings.
工作职责：
1.开发指定客户，从潜在客户到客户。
2.增加现有客户的业务份额。
3.积极管理客户关系，***限度地提高客户满意度。
4.有效地传达公司独特的卖点。
5.如有需要，代表STARTEAM进行工厂审核。
6.理解和解释报价，并协商价格和条款。
7.成功推动新项目从询价阶段到量产阶段。
8.与客服协调，确保订单及时处理，生产和出货。
9.负责报价，新产品导入，项目状态跟踪，并在逾期时采取纠正措施。
10.与内部团队和其他全球客户/销售经理合作，分享客户反馈，技术问题和改进，更好地协调以更高的成功率赢得更多的全球业务。
11.定期向管理层提供销售预测和报告。
12.识别新的机会、市场差距和竞争优势。
13.代表公司参加行业贸易展览和会议，推广公司产品并获得潜在客户。
14.负责全球/本地客户管理，包括在所有相关地点之间建立定期的会议沟通。
Job Requirements:
1.University degree in Sales, Business Administration, or related field.
2.Minimum 6 years of work experience in the Sales and PCB industry.
3.Profound Know-How of PCB and rich sales experience.
4.Strong in organization and priority setting, accurate and efficient with attention to detail and the ability to multi-task.
5.Superior communication and interpersonal skills with the ability to effectively work with people at all levels in a multidisciplinary and multicultural environment.
6.Superior problem-solving skills to assess and manage complex situations.
7.Excellent customer service orientation delivered in a cost-efficient way.
8.Strong counseling and negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus.
9.Able to exhibit a high level of confidentiality, trustfulness, and a high standard of work ethics.
10.Able to work independently as well as part of a team in a proactive, self-motivated, and responsible manner.
11.Excellent command of spoken and written English.
12.Proficient computer skills in Microsoft Office.
任职要求：
1.大学本科学历，销售、工商管理或相关专业。
2.6年以上销售和PCB行业工作经验。
3.深厚的PCB知识和丰富的销售经验。
4.较强的组织能力和优先级设置，准确高效，注重细节和多任务处理能力。
5.具有良好的沟通和人际交往能力，能够在多元文化的环境中与不同层次的人有效地合作。
6.出色的问题解决能力，以评估和管理复杂的情况。
7.以经济高效的方式提供卓越的客户服务。
8.具有较强的咨询和谈判技巧，能够在关键情况下说服和影响业务伙伴和同行以达成共识。
9.能够具备高度的保密、信任和高标准的职业道德。
10.能够独立工作，也能积极主动、自我激励、负责任地成为团队的一员。
11.优秀的英语听说读写能力。
12.熟练使用Office办公软件。
Data collected will be treated in strict confidence and used for recruitment purpose only.
所收集的资料将严格保密，并只作招聘用途。