Reporting to: Office Manager

Competencies:

- Excellent skills of network administration and other technical devices like PCs, office facilities, etc.

- Knowledge of Microsoft Office

- Knowledge of the IT device market

- Knowledge of VM Technology

Responsibilities:

- Procure, install and maintain IT equipment

· Plan, organize and evaluate the operations of information systems; make recommendations about purchase of technology resources on a monthly basis

· Implement IT policies and procedures

· Meet with managers to discuss system requirements, specifications, costs and timelines

· Maintain log and/or list of repairs and maintenance on a weekly basis
· Monitor security of all technology on a weekly basis
· Research current and potential resources and services
· Prepare monthly plan for regular up-dates of soft-and hardware for discussion

with and decision of management

- Ensure and implement appropriate back-up of files
· Ensure technology and equipment is at all times accessible and equipped with current and future data capacity

- Help desk to answer questions from staff including set-up of conference room

and conference calls

· Troubleshoot all technology issues

· Pro-actively check with the meeting organizer of required equipments and IP

address if video conference
· Check all facilities in conference rooms and ensure they all work properly on a

monthly basis
· Provide recommendations about system updates, if necessary, and check on a

monthly basis whether systems upgrades are recommendable

- IT training for new employees

· Provide orientation to new users of existing equipments within 2 days after their start

· Provide individual training and support on request

- Join the secretary monthly MS Office skill training

- Comply with office rules including daily own timesheet
· Make own time recording every day and send it to Deborah on a weekly basis
- Comply with office rules. Be obliged to keep all client and internal information and all info related to remuneration confidential

Prerequisites:

- Bachelor’s Degree or above in Computer Science, Information Technology or similar;

- Must have strong verbal and written English skills;
- A minimum of 5 years’ IT experience;
- In-depth knowledge on one or more of network OS, System management, and TCP/IP protocol family;
- Strong analytical logic and problem troubleshooting skills;

- In-depth understanding of Microsoft Windows Server products or other OS

product family.

- Good at MS office applications, especially content presentation.
- Good at VM Technology

- Excellent communication skills and proactive communication with supervisors,
self-motivation and must have a strong team spirit;

- Work hard with high sense of responsibility;
- Be able to work under pressure.

- 100 % compliance with regulations

- Ensure smooth running of all IT systems and IT service functions so that there are zero breakdowns (unless caused from outside) and zero successful attacks

- Have strong problem shooting skills. When providing support, please consider in advance other related information that the user may also need.
- Provide contract for renewal to Office Manager and Finance Manager before submitting to Managing Partner for signing

- Report to Office Manager on a weekly basis. Always report timely, not wait until
problem happens

- Strive to explain issues in logical structure

- Work smoothly with new IT system of new domain