Company Profile
A big international E-commerce logistics company.

Job Description:
Managing close relationships with the company’s existing customer base in China, expanding their business activity with the company, and recruiting new customers. working closely with the team to ensure smooth operations and customer support. A deep understanding of customers’ operational requirements, the necessary operational and technological processes, and the KPI for successful collaboration with customers. The role also involves staying up to date with market trends and the needs of both current and potential Chinese clients.

Scope of work (SOP):
1. Management of commercial relations - existing customers
2. Recruitment and development of relations with new customers
3. Development of initiatives and increasing revenue from existing customers
4. Providing daily and continuous service and response to customers while taking the initiative to expand the activity and adapt additional services.
5. Managing contacts with all parties in the shipping process, to obtain the best price offer for the customer, accompanying the customer and operating the shipment from the moment of contact with the supplier abroad until the shipment reaches its final destination.
6. Preparing price offers, managing negotiations
7. Preparing and drafting agreements and contracts, including active involvement in the negotiation and formulation of agreements with new customers
8. Gathering performance reports and presenting them to customers

Requirements:
1. Must be Chinese and possess a valid professional degree or certification.
2. Good command of English (spoken and written).
3. Strong background in logistics, supply chain management, e-commerce.
4. Minimum of two years of experience working in a logistics or e-commerce company; experience in both is highly preferred.
5. Proven experience in cross-border logistics and operations.
6. Strong skills in customer relations and sales, with the ability to build and maintain professional relationships.
7. Based in Shanghai (can be discussed), with the ability to travel within China as needed.
8. Excellent communication, negotiation, and organizational skills.
9. Ability to work proactively in a dynamic environment.

客户经理-中国（电子商务/物流）

公司简介
大型国际电子商务物流公司。

职位描述:
与公司在中国的现有客户建立密切的关系，扩大他们与公司的业务活动，并招募新客户。与团队紧密合作，确保顺利运作和客户支持。深刻理解客户的运营需求，必要的运营和技术流程，以及与客户成功合作的KPI。该职位还包括紧跟市场趋势以及当前和潜在中国客户的需求。

工作范围（SOP）：
1. 商业关系管理-现有客户
2. 新客户的招募和发展
3. 开发计划并增加现有客户的收入
4. 为客户提供日常和持续的服务和响应，同时主动扩大活动和适应额外的服务。
5. 管理运输过程中与各方的联系，为客户获得最优惠的价格，从与国外供应商联系的那一刻起，陪同客户并操作货物，直到货物到达最终目的地。
6. 准备报价，管理谈判
7. 准备和起草协议和合同，包括积极参与与新客户的谈判和协议的制定
8. 收集绩效报告并向客户展示

要求:
1. 必须是中国人，并具有有效的专业学位或证书。
2. 良好的英语听说读写能力。
3. 在物流，供应链管理，电子商务方面有较强的背景。
4. 两年以上物流或电子商务公司工作经验；有以上经验者优先考虑。
5. 具有跨境物流和运营经验。
6. 较强的客户关系和销售技巧，具有建立和维护专业关系的能力。
7. 工作地点在上海（可以讨论），可以根据需要在国内出差。
8. 优秀的沟通、谈判和组织能力。
9. 能够在动态环境中积极主动地工作。