Job Summary:
We are seeking an experienced On-site Account Manager to oversee the security service teams at our client sites. The ideal candidate will manage a team up to 100 security personnel, ensuring efficient operations, high standards of service, and strong communication with clients.
我们正在寻找一位经验丰富的现场客户经理来监督我们客户现场的安全服务团队。理想的候选人将管理一个多达 100 名保安人员的团队，确保高效的运营、高标准的服务以及与客户的紧密沟通。
Key Responsibilities:
- Team Management: Lead and manage a team of 50-100 security personnel,
ensuring their performance meets company standards and client expectations.
团队管理：领导和管理一个由 50-100 名安全人员组成的团队，确保他们的表现符合公司标准和客户期望。
- Client Communication: Act as the primary point of contact between our company and the client, maintaining regular communication to address any concerns or issues promptly. The manager needs to build and maintain strong relationships with client, address client concerns and ensure customer
satisfaction. - 客户沟通： 作为我们公司与客户之间的主要联系点，保持定期沟通以及时解决任何问题。 经理需要与客户建立和维护牢固的关系，解决客户的问题并确保客户满意度。
- Operational Oversight: Monitor daily operations to ensure security protocols are followed and service quality is maintained. Provide guidance and support
to guard team. Capable of developing and implementing project plans,
including timelines, milestones, and resource allocation. Coordinate with
various departments and units to ensure alignment with project goals.
运营监督：监控日常运营，确保遵守安全协议并保持服务质量，为团队提供指导和支持。能够制定和实施项目计划，包括时间表、里程碑和资源分配。与各个部门和单位协调，以确保与项目目标保持一致。
- Training and Development: Provide training and development opportunities for the security team to enhance their skills and performance. Direct and
motivate teams to achieve operation goals. - 培训和发展：为团队提供培训和发展机会，以提高他们的技能和绩效。 指导和激励团队实现运营目标。
- Incident Handling & Risk Management: Respond to and manage any security
incidents or emergencies, ensuring they are resolved efficiently and
effectively. Identify and mitigate potential risks of the site. Develop
contingency plans to address unforeseen challenges.
事件处理 和风险管理：响应和管理任何安全事件或紧急情况，确保它们得到有效和有效的解决。 识别并减轻现场的潜在风险，制定应急计划以应对不可预见的挑战。
- Reporting: Prepare regular reports for both the client and our company, detailing team performance, incidents, and any other relevant information. Conduct regular reviews on projects to ensure compliance with specifications.
报告：为客户和公司准备定期报告，详细说明团队绩效、事件和任何其他相关信息。 对项目进行定期审查 ，以确保符合规范。
Qualifications and Requirements:
- Education:Bachelor's degree. Relevant field (e.g., Security Management, Business Administration) preferred.
教育背景：学士学位。相关领域（例如，安全管理、工商管理） 优先。
- Experience: Minimum of 3 years of experience in security management or a related field, with a proven track record of leading teams.
经验：至少 3 年的安全管理或相关领域经验，具有领导团队的良好记录。
Language Skills: Fluent in English, both written and spoken, with strong communication skills. 语言技能：流利的英语，包括书面和口语，具有较强的沟通技巧。
- Leadership:
Demonstrated ability to manage and motivate a large team, ensuring high
levels of performance and morale.
领导力：表现出管理和激励大型团队的能力，确保高水平的绩效和士气。
- Client Focus: Excellent interpersonal skills and the ability to build strong
relationships with clients.
以客户为中心：出色的人际交往能力和与客户建立牢固关系的能力。
- Problem-Solving:Strong analytical and problem-solving skills, with the ability to handle complex situations effectively.
- 解决问题的能力：较强的分析和解决问题的能力，能够有效处理复杂情况。
Working Conditions:
- Locations: Client site at Beijing/Shanghai/Chengdu/Shenzhen
- Work Schedule: 8AM-5PM, Monday – Friday.
Benefits: health insurance, paid leave, and professional development opportunities
福利待遇：五险一金，带薪休假，职业发展机会