Key Responsibilities:

• Lead operation team on daily operation delivery to ensure the performance and meet KPI/SLA

• Keep good relationship with client, coordinate and solve issues between client and operation team, and lead team to provide high quality service

• Inculcate the culture of continuous improvement in the process, drive employee engagement and deliver productivity commitments

• Drive the key metrics to ensure to meet the financials and corporate measurement target

• Team management to ensure the stable operation.

Required Skills:

• Minimum 8 to 10 years working experience in F&A domain （RTR）

• Minimum 3-5 years team management experience with large teams of 15+ members

• Excellent communication skills in English, both written & Oral; good interpersonal and problem-solving skills

• Ability to work under pressure and willing to take challenge, new account transition experience is preferred

• Ability to multitask and drive several initiatives in parallel … Ability to handle multiple stakeholders

• Innovation ability to build Smart and Lean processes

• Collaborative and Influencing skills, especially with client and other onshore teams to resolve obstacles

• ERP software proficiency is preferred (SAP/ORACLE/Dynamic, etc.).