【工作内容】
- 处理订单，若客户订单交期变动需及时与客户沟通确认；
- 负责与海外客户进行电话及邮件沟通，确保信息准确无误；
- 安排客户出货，发现异常及时沟通解决；
- 应收账款的核对与跟催；
- 处理客户投诉，并分析原因告知主管；
- 协助处理客户订单、跟进客户反馈，提升客户满意度；
- 协调内部资源，确保按时完成客户订单；
- 定期向主管汇报工作进展，提出改进建议；
【任职要求】
- 英语读写熟练，能够作为工作语言；
- 大专及以上文化程度，工作责任心强；
- 制造行业业务跟单或计划物料经验2年及以上；
- 具备良好的沟通能力和团队协作精神；
- 熟练使用办公软件，如Excel、Word等；
- 能够适应快节奏的工作环境，具备较强的抗压能力；
[Job Content]
Provide customer quotations and follow up for confirmation;
Handle orders. If the delivery date of the customer's order changes, communicate and confirm with the customer in a timely manner.
Arrange for customers to ship goods and communicate and solve any abnormalities in a timely manner.
Verification and follow-up of accounts receivable
Handle customer complaints, analyze the reasons and inform the supervisor;
Conduct daily business communication in English to ensure the accuracy of information.
Follow up on customer feedback and enhance customer satisfaction;
Coordinate internal resources to ensure the timely completion of customer orders;
Report work progress to the supervisor regularly and put forward improvement suggestions;
【 Job Requirements 】
College degree or above, with a strong sense of responsibility at work;
Proficient in English reading and writing, and capable of using it as a working language;
- At least 2 years of business order following experience in the manufacturing industry;
Have good communication skills and a strong sense of teamwork.
Proficient in using office software such as Excel, Word, etc.
Be able to adapt to a fast-paced working environment and have strong stress resistance.