负责已交付产品质保期内和售后服务问题的协调解决

具体职位描述如下：

Mission & mains tasks

Sales of Customer Service Projects:

- Identify opportunities for ESS product service projects.

- Define the approach of service projects with sales colleagues:

o Direct

o In-direct - through one service partner

- Follow up “Direct” service projects, submit offer and technical proposal.

- Finalize sales contract and technical agreement for signatures.

- Jointly with colleagues influence clients and operators on appropriate product maintenance, to avoid over maintenance.

Project Management & Coordination:

- Responsible for all service project management, e.g. scope, time, cost, quality & risk.

- As communication window to customers, operators and other external project stakeholders:

- Coordinate internally on resource allocation among various projects and tasks.

- Organize and participate in project meetings; prepare minutes and follow up on decisions.

- Lead project reviews, inspections, first article inspection (FAI), site acceptance tests (SAT), and project close-out activities.

- Assist in the preparation, review, and control of technical documentation, drawings, specifications, and interface documents.

- Prepare and maintain project documentation, including progress reports, technical specifications, and change orders, to keep stakeholders informed. Ensure proper version control in accordance with project and quality requirements.

- Ensure compliance with applicable rail standards, norms, and customer specifications.

Management of Warranty & After-Sales Activities:

- As communication window to customers and operators for topics regarding product warranty and after-sales service.

- Drive internally on investigation, report, corrective action and closure.

- Turn issues from customer side into service opportunities.

Education

Bachelor’s degree in engineering (e.g., Mechanical, Electrical, Automation, Transportation Engineering or related field) or equivalent experience.

Experience

Above 5 years successful experience for Chinese customers in the field of railway or power electrical or industry electrical in project coordination, or project management, or sales activities, or a related engineering role.

Language skill

English is essential (company official language), Chinese is a must

Specific knowledge

- Project management certification is a plus.

- Electrical knowledge as a must

- Strong team collaboration skills

- Priority and multiple tasks management

- ISO quality systems, as well as a specific quality systems related an industry. (i.e IRIS for Railway)

- Knowledge of ERP system is an advantage

Personality

- Customer-oriented

- Dynamic and flexible

- Attention to detail and problem-solving mindset

- Ability to work under pressure and meet tight deadlines

- Focus on the result

- Self-initiative and independent

Others

- Customer-oriented

- Proactive approach to identifying and addressing project challenges

- Ready to travel frequently within China or other countries

- Working overtime during critical project phases