Job Summary:
岗位综述：
Support daily sales operations through timely and accurate data input, exception handling, and cross-functional coordination, especially during peak seasons. The candidate is expected to adapt quickly to changing priorities and maintain strong execution discipline under pressure. This role suits individuals who are humble, proactive, open to learning new industry logic, and able to grow into a broader coordination role in the future. As the team works on a rotating shift basis rather than a fixed Monday to Friday schedule, the candidate is also expected to demonstrate flexibility and accountability in adapting to rostered work arrangements to ensure continuity of operations.
该岗位负责支持日常销售运营工作，及时准确录入数据，处理突发情况并协调相关部门，尤其在旺季期间需具备高效的执行力和应变能力。我们希望候选人性格谦逊，主动积极，能够放下旧有经验、快速学习新的行业逻辑，未来具备承担更广泛协调任务的潜力。由于团队实行轮班排班制度，工作安排并非严格限定于周一至周五，期望候选人具备一定的弹性和责任感，能够适应排班安排并保障业务连续性。
岗位职责：
1. Timely and accurately input and update sales-related data in the system, including creating orders and processing after-sales data adjustments such as damage, return, and pricing.
在系统中及时准确录入和更新销售相关数据，包括订单创建及处理售后数据，如报损、退货及价格调整；
2. Allocate and follow up daily sales orders, coordinate with regional sales managers and FDC (logistics) teams to ensure accurate and on-time order delivery.
每日分配并跟进销售订单，并协调区域销售经理及FDC（物流）团队，确保订单准确及时完成发货；
3. Handle post-order services and issue resolution, including but not limited to transfers, damage reporting, and price adjustments. In particular, there is experience in execution and managing key account’s orders is preferred, such as Sam's Club, Hema, Aldi, etc
处理订单售后相关事务及问题，包括但不限于调拨、报损及调价；特别是有大客户订单操作和管理经验优先，如山姆、盒马、奥乐齐等。
4. Coordinate with customers for sales reconciliation and invoicing; support timely payment collection, especially for credit-term clients.
配合客户完成销售对账、开具发票，特别是账期客户，推动按计划及时回款；
5. Support weekly and rotating daily reporting tasks; candidate should demonstrate basic reporting skills and the ability to analyze and visualize data when needed.
协助完成每周报表及轮流负责的日报任务；需具备基本的数据报表制作能力，并能在需要时进行数据分析与可视化处理；
6. Provide administrative support to the sales team, stay closely aligned with sales to understand market trends, and support basic market analysis when needed.
为销售团队提供行政支持，密切配合销售了解市场动向，并在需要时协助进行基础市场分析；
7. Show strong collaboration mindset, clear communication skills, and willingness to cooperate with different functions when needed.
具备良好的团队协作意识、清晰的沟通能力，并乐于在需要时与其他部门积极配合
Job Requirements:
工作要求：
Bachelor’s degree or above.
本科及以上学历；
At least 2-3 years working experience in sales coordination, order processing or customer operations;
至少2-3年销售协调、订单处理或客户运营相关工作经验
Familiarity with ERP/order system is preferred.
熟悉ERP或订单管理系统者优先
Good English skills, both in written and speaking
良好的英文沟通能力，包括书写和口语；
Proficient in Microsoft Office, with strong Excel skills (frequent use of formulas such as VLOOKUP, SUMIFS, Pivot Table, etc.);
熟练掌握Office办公软件，具备较强的Excel技能，能够熟练运用VLOOKUP、SUMIFS、数据透视表等常用公式；
Quick learner with open mindset; able to abandon rigid past thinking and embrace new logic;
学习能力强，思维开放，能够放下原有经验重新学习新的行业逻辑；
Fast-paced, diligent, responsible and detail-oriented; able to remain calm and structured under pressure, especially during peak seasons;
工作节奏快，勤奋、有责任心，注重细节；在高压环境下，尤其是销售旺季期间，能够保持冷静和条理清晰；