岗位职责:

Impact on the Business
1. Maintain and improve the delivery of "superior" customer service by actively driving operational performance, (meeting SLAs, reducing cost, driving operational efficiency and reducing operational risks).
2. Manage GSC / BS resources effectively to meet strategic objectives of the business.
3. To ensure "Knowledge retention" in the process by continuously developing and training staff and ensure there is a successful framework of career progression plan in place.

Customers / Stakeholders
1.Ensure that the customer is at the heart of everything we do both personally and as an organisation.
2. Maintain and improve the delivery of a high quality, high volume processing service by ensuring that the GSC / BS teams meet all Performance Level Agreements including standards in quality.
3. Provide support to other GSC / BS teams, as directed to meet the wider Global needs of the trade business.
4. Maintain a value added relationship with the respective business partners; be seen as a integral part of their business.

Leadership & Teamwork
1. Lead a highly motivated and skilled team, which meets the business objectives.
2. Build and maintain good working relationships with Business Partners, operate in an open and transparent way being fully accountable for supporting their business.
3. Support other Business Service initiatives in driving operational change programmes.

Operational Effectiveness & Control
1. To provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining Customer service standards.
2. To continually re-assess the operational risks inherent in the business donor Group companies.
3. Ensure adequate contingency procedures are in place to minimize the impact of partial or total site failure.
4. To be aware of the nature of our customers business/trading patterns and alert to any out of the ordinary transactions, which should be escalated to Senior Management.
5. To be fully conversant with FIM, anti money laundering, internal procedures, polices and sanctions and regulatory requirements of our business partners.

1. 7+ years experience in International Trade operations.
2. Strong International Trade experience and background required and in depth working knowledge of ICC Publications as UCP / URC / ISBP / URR and ICC opinions.
3. Strong Communication skills in business way with bargaining power under time critical pressure, firmly stand for the principal / balance between cost efficiency and service commitment.
4. Strong logical thinking and decision making skills with good customer orientation mindset.
5. Ability to maintain control, direction and motivation in an ever-changing environment.
6. Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost / service levels.
7. Ability to understand and implement Group risk management Proven track record in delivery, including strong operational control capabilities.
8. Proven experience of successfully leading, managing and developing a large team of managers and staff across a diverse range of processes within an operational environment.
9. Proven experience in communicating and implementing overall strategic goals.
10. Proven experience of process re engineering and production management skills.

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。