岗位职责:

The Client Lifecycle Management (CLM) team sits in the first line of defense and evaluates the quality of the client information gather and consolidated for the client onboarding, customer due diligence (CDD) and know your customer (KYC), and exit management. Our objective is to centralizing key FCC knowledge in one team to better support the front office with consistency and quality.

The CLM Associate – Quality role will focus on quality perspectives, proactively engage with the ASP CLM team and Relationship Management team, providing advice and support on CDD and Client Tax Reporting (CTR) policy and procedures interpretation and guidance.

The job holder will undertake sampled based Quality Assurance reviews on the CDD profiles and CLM workflows to ensure that prescribed internal control policies and procedures are followed through. He / she will also assist with the roll out of KYC and CTR policy changes and facilitate trainings.

The job holder should be precise, detailed oriented and be able to establish a strong working relationship with the front office Relationship Manager team and the ASP CLM team in carrying his / her job responsibilities.

1. Overall responsibility is to support the ASP CLM Quality Assurance Lead in ensuring the quality of CDD and CTR information on the bank's customers, in line with HSBC policies at onboarding and periodic reviews.
2. Carry out quality assurance and thematic reviews to ensure consistent application of CDD and CTR Policy & Procedures.
3. Undertake sampling to ensure consistency of CDD / KYC / CTR data quality obtained as part of customer onboarding, periodic and event driven reviews.
4. Report and track sampling review results, provide feedback to relevant stakeholders in global and ASP (e.g., CCO, Business Management, Front Office, CLM, BFCR, FCC and Tax etc.)
5. Develop and deliver training on core concepts and pain points in the CDD and CTR due diligence process (e.g., Source of Wealth, Financial Crime Indicators, Tax Transparency, CRS and FATCA) for relevant stakeholders in ASP (e.g., Front Office, CLM etc.)
6. Work with the ASP CLM Quality Assurance Lead, relevant stakeholders in global and ASP (e.g., CCO, Business Management, Front Office, BFCR, FCC and Tax) when additional guidance on CDD and CTR policy is required.
7. Assist in addressing internal / external audit and second line of defense reviews on CDD and CTR, including consistent application of recommendations arising from third-party reports (e.g. CCO, Audit, second line of defense, and external auditors etc.)
8. Take a pro-active approach to identifying areas of efficiency on existing CDD and CTR workflow processes and procedures needed to increase productivity and efficiency on an end-to-end basis.
9. Ad-hoc projects as assigned.

1. Degree qualified or with relevant professional qualifications, and accumulated broad banking experience.
2. In-depth knowledge of financial services, financial crime compliance, client tax reporting (e.g., CRS and FATCA) and the external regulatory/industry environment.
3. Experience in undertaking AML / KYC / CRS / FATCA reviews within the banking and financial institution.
4. Sound understanding of due diligence, risk identification and remediation activities.
5. Experience in overseeing the completion of KYC and CTR due diligence activities and undertaking quality assurance an advantage.
6. Proven ability in working across multi-disciplinary and multi-cultural, diverse working environments.
7. Ability to work comfortably in a multi-function team and with management and all levels of staff.
8. Well organised and demonstrates sound problem solving and analytical skills.
9. Positive and proactive attitude, with flexibility to accommodate changing environment and willingness to take on new responsibilities.
10. An articulate and strong communicator with excellent written English. Proficiency in Chinese is an advantage.

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。