Job Summary*
The primary focus of the role is:
To develop AI solutions that are fit for purpose by leveraging advanced data & analytical tools and technology with in WRB. The individual will be responsible for end-to-end analytics solution development, deployment, performance assessment and to produce high-quality data science based recommendation systems, Generative AI solutions backed up by results for WRB business.
Takes end-to-end responsibility for translating business question into data science requirements and actions. Ensures model governance, including documentation, validation, maintenance, etc.
Responsible for performing the AI solution development and delivery for enabling high impact marketing use cases across products, segments in WRB markets.
Responsible for alignment with country product, segment and Group product and segment teams on key business use cases to address with AI solutions, in accordance with the model governance framework.
Aligning with TTO/CDO on the analytics platform and the data feeds utilized for the development and hosting of the AI solutions.
Responsible for enabling the marketing use cases in RTIM system with AI solutions and artifacts.
Responsibilities*
Refer to myHR for guidance for each section below.
Business*
Analyse and agree on the Model Design for Analytics projects
On the agreed methodology develop and deliver the AI models
Develop Generative AI solutions that are fit-for purpose for business recommendations
Develop recommendation engine crafted through GenAI and leveraging AI models
Support on the deployment of the initiatives including scoring or implementation though any system
Create the technical and review documents for approval
Client Lifecycle Management ( Acquire, Activation, Cross Sell/Up Sell, Retention & Win-back)
Enable scientific “test and learn” for direct to client campaigns
Pricing analytics and optimization
Digital analytics including social media data analytics for any new methodologies
Channel optimization
Client wallet utilization prediction both off-us and on-us
Client and product recommendation engine development
Processes*
Continuously improve the operational efficiency and effectiveness of processes
Ensure effective management of operational risks within the function and compliance with applicable internal policies, and external laws and regulations
People & Talent*
Champion and act as role model of the group’s values
Driving an environment of collaboration, both within WRB Banking and across the wider Group, to ensure issues are raised and blockages are resolved in a timely manner.
Mentor, guide and manage performance the team members on their work for better quality and accuracy
Drive training sessions for knowledge management
Establish the working module with agile teams to collaborate and deliver on the solution.
Risk Management*
Interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures.
Ensure data security and data sharing in secured way through SharePoint in password protected files.
Governance*
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
Regulatory & Business Conduct*
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key stakeholders*
Group/Region Analytics teams
Group / Region/Country Product & Segment Teams
Group / Region / Country Channels/distribution
Group / Region / Country Risk Analytics Teams
Group / Regional / Country Business Teams
Support functions including Finance, Technology, Analytics Operation