岗位职责:

KEY RESPONSIBILITIES

ŸResponsible for the formulation and implementation supervision of inspection standards/inspection procedures/operation standards in daily process, and leading the handling of abnormal process;

ŸResponsible for statistical analysis of process data, leading process quality improvement and reducing process scrap;

ŸResponsible for organizing quality, production, and process improvement and optimization of products in response to customer complaints;

ŸResponsible for handling customer complaints and quality issues, developing and implementing corrective and preventive measures to ensure that problems do not occur again;

ŸResponsible for customer complaints and expired parts daily collection, analysis, and feedback, Summary of feedback on quality issues, Making an 8D report;

ŸBe responsible for the physical and accounting treatment of returned products for inspection/judgment/warehousing, scrap, rework;

ŸResponsible for area weekly report/ monthly report / year report complaints information collect, summarize and report preparation;

ŸAfter service parts analysis/improvement and statistics;

ŸTake lead customer audit process;

ŸInspector job placement/skill training/ability enhancement;

ŸComplete other work assigned by leader;

ŸTake on additional responsibilities that may be assigned by the company from time to time.

主要职责

Ÿ负责日常过程中的检验标准/检验流程/操作标准的制定及实施监督，及过程异常时的主导处理;

Ÿ负责对过程数据进行统计分析，主导过程质量改进，降低过程报废;

Ÿ负责组织质量，生产及工艺针对客户抱怨问题做好产品的改进和优化工作;

Ÿ负责处理客户投诉和质量问题，制定和实施纠正措施和预防措施，确保问题不再发生。

Ÿ负责客户抱怨和失效件的日常收集.分析和反馈，质量问题的反馈汇总，制作8D报告；

Ÿ负责对退货产品进行检验/判定/入库、报废、返工的实物及账务处理。

Ÿ负责区域周报/月报/年报投诉信息的收集、汇总和报告编制；

Ÿ进行售后服务零件分析/改进和统计；

Ÿ客户审核的主导和陪审；

Ÿ检查员工作安排/技能培训/能力提升；

Ÿ完成领导交办的其他工作；

Ÿ配合公司需要，随时承担公司委派的其他任务。

任职要求:

REQUIRED EXPERIENCE, KNOWLEDGE AND SKILLS

•Bachelor or above;

•Major in mechanical or related;

•Five years automotive industry experience in Customer communication and cooperation;

•Practical skill in the application of five core tools in the automotive industry;

•Be familiar with quality tools and TS 16949 system.

•Experienced in office software(Microsoft, SAP etc.);

•Practical skill in the use of internal audit methods;

需要的教育、经验、知识及技能

Ÿ本科或以上学历

Ÿ机械或相关专业

Ÿ五年汽车行业客户沟通与合作经验；

Ÿ汽车行业应用五大核心工具的实际技能；

Ÿ熟悉掌握质量工具和TS 16949体系。

Ÿ有办公软件（Excel、Word、PPT、SAP等）经验；

Ÿ使用内部审核方法的实际技能；