WHAT YOU'LL NEED TO HAVE

• Extensive knowledge in managing in a high pressured front of house food experience environment.
• Detailed understanding of IKEA local and global food safety and compliance legislation.
• Extensive knowledge of local market requirements and consumer habits in an omnichannel environment.
• Broad understanding of the IKEA brand including concept, core values and vision.
• Leadership skills in leading a high pressured front of house food experience.
• To be agile in prioritization, planning and organization.
• Communication and influencing skills with co-workers at all levels and functions.
• Ability to handle multiple topics and changing priorities/deadlines.
• Ability to maintain effective work and leadership behaviour in the face of setbacks or pressure.
• Self-reliant and self-motivated with the ability to work as part of a team as well as independently.
• Capable of communicating in English, both in writing and verbally.

YOUR RESPONSIBILITIES

• Responsible for the implementation of global and national compliance standards to secure a safe environment for customers and co-workers.
• Responsible for Retail Foundation, commercial strategy and the commercial calendar for IKEA Food in the store to maximize sales and profitability.
• Responsible for the maintenance and upkeep of digital communication for food in the store to maximize sales and profitability.
• Responsible for the implementation and adherence to the front of house operational instructions in meeting the customer to maintain operational excellence.
• Secure excellence in operations and high-quality standards of customer experience in all areas by cooperating effectively with the Food Operations Manager.
• Responsible for ensuring that all customer facing areas are in shape as new and that all equipment is in full working order.
• Contribute to the creation and implementation of the unit business plan and the IKEA Retail Food business plan and other action plans.
• Identify areas and improve the business to secure a seamless customer experience by seeking and acting on customer feedback.
• Secure a lean, diverse and high-performing team through building IKEA Food and IKEA competence whilst empowering co-workers to act on their own initiative.
• Responsible for the implementation of the global and national people and sustainability strategies.

ABOUT THIS WORK AREA

We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.