What this job involves

Security management

• To manage onsite security guard service, including security guard performance within work scope, training tracking, records review, emergency Response, regular inspection.

Cleaning management

• Cooperate with vendor to deliver high quality cleaning service

• 100% Following client cleaning SOP

• Training plan, execution, and records restore

• Site regular inspection and define improvement plan

• GMP related compliance adherence

• Vendor KPI management and improvement

Office equipment & environment management

• Assist client to ensure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timely

• Assist client to ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning service

Customer Service / Client Relationships

• To arrange office soft service.

• To handle confidential document destruction and document archiving.

• Keep good communication with clients.

• Coordinate and support Global Souring in related purchasing & services.

• Ensured Key Operations Procedures are followed to ensure service standards are maintained.

• Assist for the safe keeping confidential document such as bank license and related documents.

Vendor Management

• Assist in the management of contractors on site ensuring they perform to the required standards

• Understand the Service Level Agreement of Janitorial Services, and review it in need

• Daily inspection per request

• Direct the vender to compliance the procedures, SOW and SLA

• Have a meeting with vender leader/manager monthly

• Review the vender performance quarterly

• Periodical report to clients

Payment/ billing management

• Assist to receive and verify the monthly statement. Allocate the expenses and prepare reports to client.

• To prepare monthly billing for client review and approval.

• To review vendors’ billing and get line manager approval.

• Issue vendors’ PO, GR, Invoice statement to financial team

• Keep good communication with landlord and have the monthly meeting with landlord

• To assist client / FM to do report work, including monthly report and KPI review etc.

• Assist client to do restacking or relocation of staff

• Any other duties assigned by the client

Interested?  An ideal candidate would need to have the following qualifications

Ideal Experience

• Diploma / Degree in Facilities Management / Property Management or relevant disciplines are preferred

• A minimum of 3 years’ proven experience in facilities / property management

• Excellent communication and interpersonal skills with an ability to build rapport with team members and stakeholders

• Well - organised, multi-tasking and able to meet tight deadlines

• Good command of spoken and written English and Chinese.