DUTIES & RESPONSIBILITIES

Client Management

• Single point of Management Control for FM on the Client site - day to day Client liaison and relationship management

• Ensuring Client satisfaction through excellent facilities management planning, advice and support and measured by Contract SLA / KPI

• Compile the appropriate monthly/quarterly/annual reporting for the Client

Operations Management

• Overall Management for Property Engineering & Operations and Facilities Services to Client, China

• Acting as the Country Lead and being the emergency escalation point to Client client’s representative

• Establishment of positive relationships with the Facilities Management Team, and Client’s staff inclusive of coordinating all-hands social gatherings Communicate operating philosophy, objectives and expectations to the onsite facilities management teams

• Understand the Facilities Management scope for Client assigned and develop Client specific processes / playbook in line with Regional. 

• Advise and support Client and Facilities Managers team across a range of facilities management issues including:

• Preparing and managing operational budgets and savings. Ensure savings targets are met.

• Preparing monthly Check Request and get Client’s approval

• Conduct facilities management operations audits

• Timely to prepare all service agreement renew and ensure all the service contracts (vendor contract) be in place without expiry

• Overall management for all JLL principal contractors with carrying out of regular meeting and SLA/KPIs measurement.

• Overall management for all 3rd party service vendors with carrying out of regular meeting and SLA / KPIs measurement

• Ensure all 3rd party service contracts are in place without service expiry

• 24/7 support for all incidents in China, backup as JLL contact window for Client during emergency events.

• Drive innovation, continuous improvement and best practices.

Health and Safety

• Ensure compliance with statutory regulations on fire, health and safety standards

• Ensure all safety procedures, including Emergency Procedures are maintained at all times.

• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Others

• Overall management of the savings program for Client China and ensure savings targets are achieved

• Liaison and interaction with other Jones Lang LaSalle teams (as appropriate) to deliver quality property related advice to Client

• Share best practices / benchmarking information with the assigned owner of best practices for Jones Lang LaSalle

Human Resource Management

• Provide the leadership to the Facility Management team for Client, China

• Overall responsibility for the management of a team of over 20 onsite facilities and property management employees

• In consultation and collaboration with line manager, oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.

• Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning and incentive/salary administration in a regular basis and further discuss with Client team

Reports & Meetings

• Consolidating & review all reports for review and submission

• Attend Regular Sourcing, Finance, operations, Client, and Vendor meetings.

EMPLOYEE SPECIFICATIONS

Experience, Education & Qualifications

• Bachelor Degree in any discipline, preferable in administration management, building and facilities management

• Minimum of 8 years’ experience in the corporate real estate, facilities and /or property management industry

Competency Profile

• Client relationship management skills

• Understanding of facilities management and an ability to translate that understanding into advice

• Acumen in financial planning and management

• Good planning and organisational skills to prioritise work and meet tight deadlines.

• Sound computer skills in Microsoft Office, MS project & excel

• Demonstrate initiative leadership, responsiveness and creativity.

• Good written and verbal communication skills

• Self-confident and motivated

• Flexibility and adaptability

• Ability to support others / the team in achieving goals

• Ability to think on your feet and effectively deal with stress in a supportive environment is also considered necessary

• Ability to quickly establish and effectively use relationships / contacts with Jones Lang LaSalle colleagues and Client