POSITION GOALS:
To provide comprehensive Transformation Management, and Transition (implementation) management services to the WORK DYNAMICS business lines including Integrated Facilities Management (IFM), Transaction Management, (TM), Lease Administration (LA) and PDS (Project and Development Services) business, covering all aspects of delivery to ensure a smooth transition to JLL. To achieve financial and other targets established as part of each Transition.

The Transition Manager is designated for China. However, each Transition Manager is expected to assist other regions as workload dictates, and will also have responsibility for leading regional implementations and programs as required.



DUTIES & RESPONSIBILITIES:

Transition and Optimisation

The Transition Manager must be a team player and work with other members of the business lines to meet all key performance indicators required from each Transition (new, renewal, and significant expansion).

Key Responsibilities Include:

Overall management of transitions which have Regional or Strategic importance
Ensure Optimisation is conducted for all transitions (minimum period of 3 months post go-live)
Use of the standard transition and optimisation tools to effectively manage a successful transition
Update the appropriate transition plan and tracking tool for each transition to ensure it is client specific and it is circulated on a periodic basis to all key stakeholders
Development of key protocols for each Transition (comms, meetings etc)
Implementation of required technology platforms
Coordination and control of resources required to complete each
Transition, including, but not limited to:
Human Resources – deployment and training of staff
Help Desk (including technology)
Planned Maintenance (including technology
SCMP and Vendor Management (including technology)
Work with legal on closure of Client Management Agreements and Local Country Agreements as required
Engineering and Operations
Performance Indicators
Service Level Agreements
Policies and Procedures and the deployment of JLL Playbooks
Implement the Mandatory Account Deliverables (MAD) as applicable for nominated Regional and Local Accounts.
Financial Management (including relevant systems)
Lease Administration
Transaction Management
Workplace Experience
Occupancy Planning
Project Management Services
Client Specific Requirements

Ensure all functional specialist leads (SMEs/ Work stream Leads) activity participate during the Transition and Optimisation and provide required information
Communicate to all IFM Country leads the Transition and Optimisation and your requirements for their involvement
Conduct Transition Workshops with each new client
Constantly communication to all Key Stakeholders throughout each transition through the use of Transition Bulletins
Oversee Project Management, Lease Administration and Commercial Markets Transitions if they form part of a 2X+ Integration Account (i.e. service offering of more than one business line)
Work with Solutions Development to close out all outstanding Management Agreement issues, including performance indicators and terms and conditions (work with Legal to close out)
Ensure an effective handover brief from Business Development takes place for each Regional and/ or Strategic Transition
Actively undertake functional work where a business resource is not available
Work with IT to ensure all Information Systems are implemented, including system access, e-mail and password requirements.
Ensure the Client Portal has been established for each Account
– including the completion of:
Knowledge Plan and Framework for the site establishment
Ensure the completion of all data templates
Assist HR is the recruitment and selection of key personnel
Assist the Help Desk by completing the relevant data loaders and confirmation of all property details
Ensure the implementation of all planned maintenance and compliance activities
Facilitate the tender for new services during transition as required – lead by the SCMP team
Establishment of Account specific policies, procedures and workflows as required
Provide Transition budgets to Solutions Development for inclusion in proposals
Effectively monitor and manage the Transition within budget
Establish the necessary Transition Cost Code for each Transition
Work with local finance to finalise all billing requirements

Provide Transition information to Solutions Development as required – this can include but not limited to;
Preparation of response write ups
Development of Transition plans
Development of transition pricing
Participate in Client Presentations as required including the creation of necessary presentation material.
Assist other T&PR Managers where workload dictates
Participate in regular regional Transition meetings to discuss current workloads, processes and pipeline work
Ensure each Transition is closed out by issuing a Satisfaction Survey to both the client and business line

Internal Program Management

The T&PR Manager is also responsible for management of internal projects as deemed by the Asia Pacific Corporate Solutions Executive.


Key Responsibilities include (but not limited to):
Ensuring all programs are clearly defined and executed
Formally tracked and reported
Governance process in place
All agreed key deliverables and timelines are met
Support for the deployment of RED for existing Accounts that do not form part of a renewal process


KEY PERFORMANCE MEASURES
Satisfaction Surveys (Transition only) – Survey at least 100% of both internal and external clients on all transitions undertaken
Achieve a Satisfaction rating of no less than 4.2 out of 5 for all transitions surveyed
Delivery of all T&PR activity within agreed timelines and all key milestones achieved
Update on a quarterly basis the Transition Workload Plan
Provide regular feedback to Senior Management on the progress of transitions and T&PR activity
Periodically update the T&PR Best Practice website and advise
Senior Management and Key Stakeholders of any significant change in process or practice
BEVAVIORS LEADERSHIP
Sets objectives and measurable goals for each T&PR activity and motivate others to achieve them.
Acts as leadership role model for JLL by behaving consistently with cultural requirements


PERSONAL EFFECTIVENESS
Coaches and develops staff and provides regular feedback and guidance.
Set stretch targets for self and others, monitors and manages individual and team performance
DECISION MAKING
Is able to make difficult decisions and resolve problems or improve operations.
Actively searches out opportunities to achieve best results


RELATIONSHIP BUILDING
Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients to achieve the best transition outcomes.
Gains respect of JLL peers, clients.


COMMUNICATION

Regularly communicates strategy, plans and performance in a clear and motivational manner throughout each T&PR activity.
Listens effectively and communicates through actions and example.