英语口语流畅 英语口语流畅 英语口语流畅

工作内容：

1. 管理前台区域的工作环境：

确保前台区域的整洁、有序，并维持良好的工作环境。

定期检查前台设施，确保其完好且符合公司要求。

2. 访客管理：

负责来访者的接待工作，包括登记访客信息。

对来访人员提供必要的指引与帮助。

3. 前台电话接听：

及时接听前台电话，并解答相关问题。

必要时转接电话或记录信息，确保准确传递。

4. 礼宾与现场支持：

处理前台区域的日常事务，提供必要的礼宾服务。

在展厅活动中，为来访者提供相关信息和解答疑问。

进行展厅讲解

5. 客户满意度与反馈：

定期参与客户满意度调查，确保高标准的服务质量。

收集并分析客户反馈，用于改进服务。

6. 应对突发事件：

在遇到前台区域的突发情况时，进行迅速而适当的响应。

及时报告并协助解决异常情况。

7. 执行其他任务：

积极执行由上级分配的其他相关工作和任务。

招聘要求：

1. 大专以上学历，空乘、酒店管理等相关专业优先，具备高端商务接待服务经验。

2. 形象气质佳。

3. 至少1年以上接待服务工作经验。

4. 具备商务服务技能，并熟悉商务接待礼仪。

5. 具有良好的沟通能力和客户服务意识，能灵活应对各种情况。

6. 团队合作精神强，热爱服务行业，具有优秀的职业素养。

7. 工作态度踏实认真，能够承受较大的工作压力。

8. 有企业或政府产品展厅讲解经验者优先。

9. 普通话二级甲等以上，语言表达流畅清晰。

10. 英语口语流畅

11. 有接待外宾或海外留学经验者优先

Job Description:

1. Manage the Work Environment of the Reception Area:

Ensure the cleanliness, orderliness, and maintenance of a good working environment in th reception area.

Regularly inspect reception facilities to ensure their integrity and compliance with company requirements.

2. Visitor Management:

Responsible for receiving visitors, including registering visitor information.

Provide necessary guidance and assistance to visitors.

3. Reception Phone Answering:

Answer incoming calls at the reception promptly and address related inquiries.

Transfer calls or take messages as necessary to ensure accurate communication.

4. Concierge Services and Onsite Support:

Handle daily tasks in the reception area and provide necessary concierge services.

Provide relevant information and answer questions for visitors during exhibition hall events. Conduct exhibition hall explanations.

5. Customer Satisfaction and Feedback:

Regularly participate in customer satisfaction surveys to ensure high standards of service quality.

Collect and analyze customer feedback for service improvement.

6. Emergency Response:

Respond quickly and appropriately to unexpected situations in the reception area.

Report and assist in resolving abnormalities promptly.

7. Perform Other Tasks:

Actively perform other related work and tasks assigned by superiors.

Requirements:

1. College degree or above, with a preference for majors in air hostess, hotel management, or related fields, and experience in high-end business reception services.

2. Professional image and pleasant demeanor.

3. At least 1 year of experience in reception or customer

service.

4. Possess business service skills and be familiar with business reception etiquette.

5. Have good communication skills and a strong sense of
customer service, able to flexibly handle various situations.

6. Strong teamwork spirit, passion for the service
industry, and excellent professional qualities.

7. Have a pragmatic and serious work attitude, able to
withstand considerable work pressure.

8. Experience in corporate or government product
exhibition hall explanations is preferred.

9. Have a Mandarin proficiency level of at least Grade 2
Level A, with fluent and clear language expression. Fluent English speaking
skills, and prior experience in receiving foreign guests or studying abroad is
preferred.