Oversee and manage the overall facilities operations, ensuring efficient and effective use of resources.

Develop and implement strategies to maintain, improve, and expand facility infrastructure, aligning with organizational goals and budget constraints.

Lead a team of facilities staff, providing guidance, training, and support to ensure high-quality service delivery.

Establish and maintain relationships with external vendors, contractors, and suppliers to negotiate contracts, resolve issues, and ensure timely completion of projects.

Conduct regular facility audits and inspections to identify potential problems, implement corrective measures, and ensure compliance with safety and regulatory standards.

Monitor and analyze facility performance data to identify areas of improvement, develop action plans, and track progress.

Collaborate with cross-functional teams to ensure facility needs are met, supporting the organization's operational objectives.

Manage facility budgets, including forecasting, planning, and controlling expenses to meet financial targets.

Stay up-to-date with industry trends, best practices, and technological advancements in facilities management to drive innovation and continuous improvement.

Serve as a point of escalation for complex facility-related issues, providing timely resolution and support.

DUTIES & RESPONSIBILITIES

Client Management

• Single point of Management Control for FM on the Client site - day to day Client liaison and relationship management
• Ensuring Client satisfaction through excellent facilities management planning, advice and support and measured by Contract SLA / KPI
• Compile the appropriate monthly/quarterly/annual reporting for the Client

Operations Management

• Overall Management for Property Engineering & Operations and Facilities Services to Client, China
• Acting as the Country Lead and being the emergency escalation point to Client client’s representative
• Establishment of positive relationships with the Facilities Management Team, and Client’s staff inclusive of coordinating all-hands social gatherings Communicate operating philosophy, objectives and expectations to the onsite facilities management teams
• Understand the Facilities Management scope for Client assigned and develop Client specific processes / playbook in line with Regional.
• Advise and support Client and Facilities Managers team across a range of facilities management issues including:
• Preparing and managing operational budgets and savings. Ensure savings targets are met.
• Preparing monthly Check Request and get Client’s approval
• Conduct facilities management operations audits
• Timely to prepare all service agreement renew and ensure all the service contracts (vendor contract) be in place without expiry
• Overall management for all JLL principal contractors with carrying out of regular meeting and SLA/KPIs measurement.
• Overall management for all 3rd party service vendors with carrying out of regular meeting and SLA / KPIs measurement
• Ensure all 3rd party service contracts are in place without service expiry
• 24/7 support for all incidents in China, backup as JLL contact window for Client during emergency events.
• Drive innovation, continuous improvement and best practices.

Health and Safety

• Ensure compliance with statutory regulations on fire, health and safety standards
• Ensure all the team members understand the BCP / LDRPS policies from Client and ensure all the successful of the regular call tree test
• Ensure all safety procedures, including Emergency Procedures are maintained at all times.
• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Others

• Overall management of the savings program for Client China and ensure savings targets are achieved
• Liaison and interaction with other Jones Lang LaSalle teams (as appropriate) to deliver quality property related advice to Client
• Share best practices / benchmarking information with the assigned owner of best practices for Jones Lang LaSalle

Reports & Meetings

• Consolidating & review all reports for review and submission
• Attend Regular Sourcing, Finance, operations, Client, and Vendor meetings.

Human Resource Management

• Provide the leadership to the Facility Management team for Client, China
• Overall responsibility for the management of a team of over 20 onsite facilities and property management employees
• In consultation and collaboration with line manager, oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
• Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning and incentive/salary administration in a regular basis and further discuss with Client team

EMPLOYEE SPECIFICATIONS

Experience, Education & Qualifications

• Bachelor Degree in any discipline, preferable in administration management, building and facilities management
• Minimum of 8 years’ experience in the corporate real estate, facilities and /or property management industry

Competency Profile

• Client relationship management skills
• Understanding of facilities management and an ability to translate that understanding into advice
• Acumen in financial planning and management
• Good planning and organisational skills to prioritise work and meet tight deadlines.
• Sound computer skills in Microsoft Office, MS project & excel
• Demonstrate initiative leadership, responsiveness and creativity.
• Good written and verbal communication skills
• Self-confident and motivated
• Flexibility and adaptability
• Ability to support others / the team in achieving goals
• Ability to think on your feet and effectively deal with stress in a supportive environment is also considered necessary
• Ability to quickly establish and effectively use relationships / contacts with Jones Lang LaSalle colleagues and Client