DUTIES & RESPONSIBILITIES

People Management

• Provide leadership to FM teams in the Area
• Develop and sustain a high-quality well-motivated team.
• Ensure high staff morale, trust and work ethics
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
• Mentor and enable Training & Development of team members
• Promote Initiative/Idea sharing across the sites in the Area and create opportunities for wider collaboration in the account and company.

Client/Stakeholder Management

• Establish, strengthen, and maintain credible relationships with Client and BU Stakeholders in the Area through regular interaction and engagement.

Contracts Management

• Ensure that all Regional/Area contracts are implemented with excellence at sites and performance managed working closely with respective Regional/Local Sourcing team
• Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies

Site Operations Management

• Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
• Ensure critical & key performance measurements & achieve targets
• Ensure that Account Management is informed immediately of any Critical Performance incidents on site/s and support in performing the follow-up actions and communications.
• Ensure Completion of all required audits and achieve targets in the Area.
• Standardize Operating Procedures and ensure compliance with Client’s policies and procedures, including all government regulations in the Area
• Demonstrate comprehensive understanding of the entire portfolio across multiple sites.
• Effectively manage and adapt to regional changes and complexities.
• Consider long-term implications of regional changes and their impact on operations.

Health & Safety Management

• Ensure that all sites meet all legal and Client required H&S regulations
• Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations

Finance Management

• Ensure that all sites meet all financial targets and control requirements
• Provide oversight to all sites ensuring standard monthly/quarterly/annual reporting and management reports are completed as required

Required Qualifications, & Experience

• Degree or Diploma in Business Administration/ Hospitality/ Facilities or equivalent qualification
• Minimum of 5 years’ experience in Finance, Hospitality, Property Management or Facilities Management.
• Proven ability to manage and oversee multiple sites effectively.
• Demonstrated flexibility and proactivity in approach to work.

LEADERSHIP

• Represent JLL by behaving consistently with cultural and company requirements.
• Provide services to client in keeping with client’s cultural and company requirements.
• Work unsupervised & manage the work of others.
• Assist & mentor colleagues.

PERSONAL EFFECTIVENESS

• Define the team’s delivery objectives with reference to the Master Agreement & requirements of the client and site.
• Provide regular feedback on the overall performance of the delivery team to both JLL Account Management & the client representatives.
• Works towards individual as well as team targets, monitor and manages individual performance.
• Ability to adapt quickly to changing regional dynamics and complexities.
• Proactively identify and implement improvements across multiple sites.

DECISION MAKING

• Demonstrate a pro-active approach to issues.
• Be able to make difficult decisions and resolve problems.
• Recognise escalation issues & action accordingly
• Actively search-out opportunities to achieve better or best results and increase the service delivery provided by JLL
• Demonstrate ability to make strategic decisions considering both short-term needs and long-term implications for the entire portfolio.

RELATIONSHIP BUILDING

• Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Build and maintain strong relationships with stakeholders across multiple sites and regions.

COMMUNICATION

• Listens effectively and communicate through actions and example.
• Encourage clear, strong written and oral communication skills within the team
• Ensure regular communication and suitable escalation of both issues and successes.