Critical responsibilities include (but not limited to):
• Provide leadership, establish a long-term strategic vision and be accountable for the end-to-end delivery of real estate transactions, including lease acquisitions, renewals and disposals.
• Be responsible for driving the Transaction Management team to achieve account savings and other KPI targets.
• Proactively identify process efficiencies, formulate and execute on implementation plans, followed by tracking and demonstrating results.
• Act as a “player-coach” by
o Managing the team:
▪ Acting as a point of escalation and coaching the team throughout the course of a transaction;
▪ People management – resource planning, performance management and talent acquisition/development;

▪ Financial management – ownership of the account P&L;
o Individually managing high-profile and/or complex transactions end-to-end:
▪ Managing broker delivery – ensuring best-in-industry advice and market data is being provided, high-quality client engagement, coaching brokers on negotiations and client engagement;
▪ Ensuring adherence to the established transaction process, tracking and reporting via regular cadenced meetings and tools;
▪ “Seeing around corners” – providing actionable advice on mitigation of anticipated risks/taking advantage of opportunities.
• Maintain ownership for managing client feedback/escalations.
• Cross-collaborate within a multi-function service delivery platform, building relationships and improving ways-of-working amongst other service lines.
• Actively participate in plan formation and implementation of the portfolio strategy.
• Be able to bring best practices, market research and analytics to enable the client to bring the best advice to their stakeholders.

• Bring the best of the JLL platform to the client by introducing new JLL products and services which may help the client achieve its business objectives.
• Understand the client’s key business drivers; focus the team to ensure those priorities are aligned with deliverables.
• Manage high level reporting on transactions and real estate using technology.