Job Summary:
Ideal job for candidates that have experience working for a Telecom company in the fixed-line process for any of the Telecom companies. If you’ve handled customer issues related to Broadband/Fibre commissioning, No-Connectivity, Slow-Speed issues, you’ll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services.
Key Responsibilities:
Review Access and Circuit order by performing network checks and site readiness to ensure provisioning of order is line with order.
Perform exception and escalation management tasks or actions including documenting and escalating as required to be able to meet and deliver promised commitment timelines.
Deliver on-time response and resolution updates via Phones, Emails, Tickets/tasks from various stakeholders, internal and external.
Track, manage, and resolve all access related activities, milestones, & escalations.
Recruitment tips for the position:
· understands wireline telecom business process
· has complete understanding of end to end (order to activate) process flow
· can work with the customer and 3rd party providers to share project status
· has understanding of different telecom terminology and network design
· understands product types sold in the wireline business
· has previous experience in the telecom wireline busines
· Customer Circuit design for different bandwidth like E1, Ethernet, correction of wrongly modeled
circuits in the network and the inventory.
· Network Planning, bandwidth allocation & Circuit delivery for different services
Location: Work From Home
Language: Mandarin + English