1.Handle customer's complaints and provide prompt response.
2.Lead CFT team for root cause analysis and follow up till actions implemented.
3.Discuss RMA issue with customer.
4.Prepare related 8D/FAI/outgoing report according to customer's requirement.
5.Keep track daily non-compliance of product and customer complaint.
6.Work with CFT team for internal improvement and make sure all actions were implemented.
7.Any other duties that supervisor assigned.
1.处理客户的投诉并提供及时的响应。
2.领导CFT团队进行根本原因分析，并跟踪直到措施实施。
3.与客户讨论RMA问题。
4.根据客户要求准备相关的8D/FAI/out报告。
5.跟踪每天的不合格产品和客户投诉。
6.与CFT团队合作进行内部改进，并确保所有措施得到实施。
7.主管安排的其他工作。