This position is for an IT Operations Project Manager who will join the Siemens Digital Exchange (S-DEX) team The
S-DEX is Siemens’ ecommerce marketplace that seamlessly connects our customers
(buyers) to catalogs of Siemens and third-party sellers’ software products and
services, where customers can try products for free, easily purchase
products and services, access and lead their accounts, and chat with sales
representatives (US only).

A successful Operations Project
Manager brings strong eye for IT system integration and customer obsession. They
represent the voice of the S-DEX to its stakeholders, both sellers and buyers,
working with these parties to efficiently guide them through their journeys on
the S-DEX. This position requires excellent technical IT integration knowledge,
problem-solving, and interpersonal skills. Applicants should have experience
defining and managing projects and working in a flawless and collaborative mode
with various internal and external stakeholders. In addition, this position
involves collecting requirements that may arise from sellers’ or buyers’
onboarding journeys, writing detailed specifications in Jira, coordinating with
the S-DEX platform product owner and development teams to foster and realize stakeholder
requirements.

The Operations Project Manager
role is a broad one where a candidate is most successful if they can scale in
perspective from strategic vision development to tactical project management
tasks with prior IT implementation experience.

Responsibilities:

Primary responsibilities of
this position include:

• Work directly with S-DEX stakeholders to handle their needs
  as they progress with their journeys to onboard their products to the
  S-DEX marketplace


• S-DEX stakeholders include internal Siemens DI SW business
  segments primarily, other Siemens business units, 3rd party sellers and end-customers
  of Siemens;


• S-DEX stakeholder journeys include seller onboarding,
  product/app onboarding, customer purchase of products on S-DEX, and other
  such interactions that typically occur on an online digital marketplace
  that connects buyers and sellers


• Open Jira
  stories and participate in Kanban agile process with QA and Content
  configuration teams for product onboarding and new feature implementation


• Work with product, program management and development team(s)
  to define solutions approaches and delivery schedules for new features


• Work with business ,QA analysts and Product Owners to define
  and validate specific scenarios as relevant to feature/product onboarding projects
  and facilitate User Acceptance Testing as required


• Anticipate bottlenecks, find opportunities, mitigate risk
  areas and balance the business and user needs versus technical constraints


• Clearly and optimally communicate with all stakeholders
  including management


• Drive process and tooling improvements to increase
  visibility, efficiency and output quality


• Participate in a scheduled on-call rotation to provide Tier 1
  and 2 support for S-DEX customer support issues ranging from failed orders
  to delivery of software access

Required Knowledge/Skills,
Education, and Experience:

• BA/BS degree in Computer Science or equivalent practical
  experience (MBA is a strong plus)


• 2 to 5 years of relevant work experience in Customer support,
  Project Management and IT system integration


• Experience with an agile development context, Jira and
  opening stories


• Experience contributing to complex product development cycles and
  software development schedules


• Outstanding verbal and written communications skills with
  high attention to detail including effective stakeholder communications


• Strong MS Office skills including Excel and PowerPoint


• Ability to work autonomously in a highly fast paced and often
  ambiguous environment, with attention to detail and organizational skills


• Analytical acumen, and relief generating and evaluating
  various forecasts, metrics, and analyses.


• Experience defining projects, collecting requirements,
  writing detailed functional and test specifications, coordinating efforts
  to scope, schedule and deploy new features sets


• Ability to proactively identify upcoming risks, issues, and
  bottlenecks and problem solve that sometimes cross departmental boundaries


• Excellent time management, resource management and planning
  skills


• Ability to collaborate with internal and external stakeholders
  of varying technical abilities


• Experience with Salesforce.com and its B2BCommerce module is
  helpful


• Working understanding of ERP systems such as SAP a plus