岗位要求：
1、负责新产品开发阶段从项目初期评审到客户认可全过程中涉及到质量部的工作协调和经验总结；
2、负责新产品的批量认可流程确认和落实送样认可进度；
3、负责向客户提交新产品首批样品报告（EMPB/PPAP/IMDS/CAMDS/ELV/PV）及客户认可需要的资料，跟踪认可结果；
4、负责核查客户合同和质量协议等文件；
5、负责监控客户门户网站质量数据；
6、变更管理过程（包含国产化和产地转移）负责和客户统统和提交文件等协调工作，直至变更完成；
7、配合生产过程质量工程师分析、改善和跟踪新产品试生产过程中的质量问题；
8、作为窗口人员，直接与客户进行沟通处理客户投诉或质量反馈，初步判断责任部门并将投诉转交给责任部门进行围堵和根本原因分析。根据责任部门采取的围堵措施，回复客户的8D报告，同时监控客户投诉的实施进度；
9、挑选和索赔管理，完成挑选和索赔过程中挑选方案、费用申请和审批、系统提交、三方管理、过程监控、结算等相关工作；
10、协调客户开展客户审核；
11、协助质量经理开展公司内部审核；
12、完成质量环保体系方面的管理工作；
13、及时准确地提供各种质量数据统计分析报告；
14、客户关系维护/建立年度客户拜访计划及目标；
15、负责跟踪体系文件版本状态；
16、协助质量经理完成其它安排的工作。
能力要求：
1、熟练使用英语；
2、熟练运用5 Why分析法和鱼骨图分析问题
3、掌握8D Process 客户投诉处理流程
4、熟练掌握VDA6.3\VDA6.5过程审核\产品审核
5、熟练完成产品PPAP文件准备及提交（包含IMDS&CAMDS）
6、熟练掌握Formel Q审核
7、熟练掌握六西格玛项目
Job Description
1.Be responsible for work coordination and experience summarization during the overall process of new product development phase from project initial review to customer approval;
2.Be responsible for new product batch approval procedure confirmation and follow sample approval progress;
3.Be responsible to provide new product first batch sample report （EMPB/PPAP/IMDS/CAMDS/ELV/PV) and customer approval need document, follow approval result;
4.Be responsible to verify customer contracts and quality agreements, etc.;
5.Be responsible for monitoring customer portal quality data;
6.Be responsible communicating with customers and submitting documents, etc. for change management process (include Localization & Relocation ） until the change is completed;
7.Assist production process quality engineer to analysis, improve and track the quality issues of new product pre-production trial;
8.As window personnel, direct communicate with customer and handle with customer complain and quality feedback, initial judge responsible department and transfer the complain to responsible department for root reason analysis. As per the containment measures took by responsible department, reply customer 8D report, and monitor the implementation progress of the customer complain;
9.Sorting and claim cost management, completing the sorting and claim cost process, including scheme selection, expense application and approval, system submission, third-party management, process monitoring, settlement, and other related tasks;
10.Coordinate customer to develop company customer audit;
11.Assist quality manager to develop company internal audit;
12.Finish quality environment protection system management work;
13.Timely and correctively provide all kinds of quality data statistics analysis report;
14.Customer relationship building/ set up annually customer visit plan and target;
15.Follow system document version status
16.Assist quality manager to finish other assigned work.
Skills：
1.Proficiency in the use of English
2.Skilled use of 5-Why analysis and fishbone diagram to analyze the problem
3.Master 8D Process customer complaint handling process
4.Skilled in VDA6.3 \VDA6.5 process audit \ product audit
5.Skilled completion of product PPAP document preparation and submission (including IMDS & CAMDS)
6.Skilled in Formel Q audit
7.Skilled in Six Sigma program