• Book space for air export shipments and maximize the margin via consolidation
• Ensure smooth and timely freight process flow
• Maintain close communication with air carriers
• Receive and update shipment status in a timely manner
• Ensure accurate and timely data entry into our operating system
• Track and Trace Air Export shipments
• Interact with branches in arranging their international shipments, meeting / exceeding customer service standards
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS)
and external government regulations or customer policies / requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Meet KPI standards, as per the company’s procedures