i. Support network on operations and customer service-related activity.

ii. Day to day email and telephonic communication with network, customer and agents

iii. Operation day to day execution

iv. Updating operating system for the day to day shipment

v. Follow standard operating process for the day to day shipments and also customer specific SOP

vi. Monthly service providers meeting to be organized and conducted

vii. Monitor performance (sub-contractors, productivity, quality of service, data, incident management) and initiate, implement and control corrective actions

viii. Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions

ix. Monitor compliance with reporting of volumes/statistics

x. Monthly Monitor performance (sub-contractors, productivity, quality of service, data, incident management) and initiate, implement and control corrective actions

xi. Escalate quality / performance issues / operational issues to local management when necessary

xii. Decision making, in accordance with Corporate standards and guidelines and Competence Sharing Agreements

xiii. Ensure timely billing for the shipments meeting the KPI

xiv. Ensure timely cost booking and vendor payment meeting the KPI

xv. Ensure timely documentation for the day to day shipment handling meeting the KPI

xvi. Ensure that appropriate operational, commercial and financial KPI’s are followed to provide timely and effective reporting to the Management.

xvii. Undergo company assigned training program as per the company guideline

xviii. Complying and Training people on FMC, International trade lanes, Monitoring Compliance on AMS, ISF, VGM, South America, LATAM, Canadian, Australian Customs requirement,

xix. Recording the number of complaints from overseas offices/ buyers/ local customers/ buying house and carriers.

xx. Following the KPI’s set by Organization for me to follow.

Local Procurement

xxi. Liaise with carriers/NVOCC local offices to execute Ocean Freight product procurement primarily for North Central China origins

xxii. Liaise with local air freight master loaders in Air Freight product procurement for China origins

xxiii. Procure ‘best possible rate’ according to Competence Sharing Agreement with Corporate Ocean Freight

xxiv. Execute VOC/NVOCC Carrier Policy/Strategy, including monitoring of adherence to Carrier Policy

xxv. Prepare and manage all relevant product information needed by Corporate Ocean Freight FCL/LCL to maintain data in Ocean Freight FCL/LCL product modules

xxvi. Create and maintain buying rate visibility

xxvii. Work closely with the network and agents to put together competitive local charges for bidding activity

xxviii. Participate in the service provider QBR’s

Support of Sales Functions

· Execute Sales strategy jointly with Marketing & Sales to fulfill given growth targets

· Support Marketing & Sales in creation of Target Lists and in Pricing Issues

· Validate and ensure market conforming market selling rate / pricing proposed by Area Sales and resolve discrepancies with Corporate counterparts

· Provide bid support to Corporate Tender Management on buying rates, consolidation opportunities, and network constraints

· Pricing/ Filling RFQ’s/ Involved in bidding

· Support in making adhoc and monthly rate distribution to the network.

· Support in the business implementation process

Requirements:

- Bachelor Degree or Above

- Minimum 5 years working experience in freight forwarding or shipping line industry

- Self motivated and independent

- Good communication skills

- Fluency in both written and spoken English

- Good PC skills, e.g. Word, Excel, Power point

工作地点：上海市杨浦区国定东路275-8号13A08室

工资：面谈

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