This role will be located at our facility in Shenzhen.
Handle China accounts, receive & process orders, contract review, delivery confirmation and customer complaints
Manage orders effectively & timely in compliance with our Global procedures and agreed service levels
Collect feedback from customer/manufacture, identify issues and implement solutions with input of internal team
Collaborate with sales teams in forecast management, and order intake progress tracking
Develop and manage reports that provide actionable insights into sales performance, forecasting, and KPIs
Support onboarding and training of new customer/manufacture and provide tools and resources that enable their success
Monitor backlog movement and track the customer payment schedule
Support the sales team by optimizing process and tools to improve efficiency
Coordinate products issues by clarifying complaints, determining the cause, and offering appropriate solutions
Identify gaps or inefficiencies in order management processes and propose strategic improvements
Required Qualifications:
Minimum of 10 years of experience in sales operation, sales support, preferably in a multinational environment
Experience handling high-volume environments with grace and professionalism
Experience in sales forecasting, pipeline management, and performance reporting
Proven expertise in using ERP and support platforms (e.g., SAP, Salesforce, Microsoft office application)
Good spoken and written Chinese and English
Organized & detail-oriented with advanced communication & negotiation skills
Comfortable working in a fast-paced, dynamic, and multicultural environment
Ability to collaborate with cross-functional teams, including sales, finance, and logistic
Ability to travel up to 5%
Desired Qualifications:
Experience in garment or footwear industry is an advantage