Key Responsibilities：
• Achieve account renewal and extension targets for the specified book of accounts and industry segment
• Lead all aspects of 365 day engagement for assigned clients to increase utilisation, client satisfaction, timely renewals and profitable growth.
• Service Quality. Track service quality and project implementation against promised standards to ensure client satisfaction is achieved.
• Resolve concerns. Manage client issues and concerns with service delivery to restore customer satisfaction and maintain client retention.
• Quarterly Reviews. Conduct quarterly reviews with clients to demonstrate value, return on prevention and return on investment from our solutions.
• Relationships. Grow a network and build relationships with decision makers and key stakeholders within the client organisation.
• Advice. Establish credibility as a customer champion and business partner by providing value added medical, security and risk mitigation advice.
Required Skills and Knowledge：
• Minimum 3 years’ experience in an Account Management role with gross profit responsibility. Proven track record in account renewals, extension and growth required.
• Direct B2B solution/consultative selling experience to in engaging Chinese Companies, including state-owned enterprises and privately owned enterprises.
• Educated to University level
• Ability to communicate in English fluently, (oral and written) is required.
• Occasional travel within China
• Account Management experience in the China required / preferred.
• Exposure to working in a cross-border engagement sales environment an advantage.