YOUR TASKS AND RESPONSIBILITIES
- Drive the development and implementation of the digital workplace strategy in China, aligning with global guidelines and best practices
- Oversee and coordinate the following areas: User Productivity: notebooks, desktop PCs, mobile devices, IoT devices, endpoint management, communication technology, mobile telephony, landline, contact center, fax, and print; User Collaboration: M365, enterprise standard collaboration tools, video conferencing solutions, and live events; User Support: service desk, onsite support, process management, automation, and self-healing capabilities Lead and manage diverse product teams, ensuring effective collaboration and delivery of digital workplace services
- Develop and maintain relationships with key stakeholders, including business leaders, IT teams, and external partners
- Drive innovation and adoption of new technologies and solutions to enhance the digital workplace experience
- Ensure compliance with company policies, procedures, and regulatory requirement
WHO YOU ARE
- Bachelor’s degree in computer science, Information Technology, or related field Minimum 10 years of experience in IT, with at least 5 years in a leadership role
- Proven track record of driving digital transformation and innovation in a large organization
- Strong understanding of digital workplace technologies, including M365, Workspace One, MS Intune, Teams, Cisco, Zoom, and other collaboration tools
- Experience with IT service management frameworks, such as ITIL Strong business acumen and understanding of organizational needs and priorities
- Strong technical skills, including knowledge of digital workplace technologies, IT service management frameworks, and cloud-based solutions
- Experience with project management methodologies, such as Agile and Waterfall
- Strong analytical and problem-solving skills, with the ability to analyze complex data and develop insights
- Strong understanding of cybersecurity principles and practices
- Fluency in English and Mandarin Chinese (written and spoken)
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