Role Purpose
Develop and implement logistics solutions according to global customers’ requirements. Manage and complete logistics project within agreed time and budget and ensure service quality meets/exceeds customers’ expectation. Perform the general management role of operation in the assigned area with the key objectives of developing and meeting national strategic targets to deliver the Service Parts Logistics operations and service excellence.
职位宗旨
根据全球客户的要求，制定并实施物流方案。在预定的时间和预算内管理并完成物流项目，确保服务质量达到或超越客户期望。
在所属区域项目内执行服务备件物流中心及战略备件中心的管理职能，以发展和实现全国SPL的战略目标，完成SPL的运作和优秀服务。

工作地点：上海市浦东新区远航路785号

Main Accountabilities
1. Provide program management services in such a way that performance and customer satisfaction levels are met.
1. 提供项目管理服务，实现绩效服务水平，达到客户满意度
2. Manage the solution from an end-to-end perspective across all DHL Business Unit products and services with the goal of managing change, enhancing the customer business model, and creating an environment of service excellence.
2. 在DHL所有业务单位的产品和服务之间制定端对端方面的解决方案，并管理方案，从而积极应对变化，改善客户业绩模型，创建一个优质的服务环境。
3. Partner with GMNC Customer Management, the Customer Support Group, and Business Units to ensure exceptional service level performance and integrated program management occur at both customer and functional levels.
3. 与GMNC客户管理层、客户支持团队和业务单位积极合作，确保在客户和职能部门方面均实现优质的服务水平绩效和综合项目管理
4. Provide consultative advisory services in Express Distribution and/or Logistics that drives incremental revenue generation from existing business.
4. 在快递配送及/物流方面提供咨询建议服务，推动现有业务的收入增加
5. Serve as management escalation point for all process and support issues.
5. 对于所有的流程进行管理，并协助解决问题

Skills and Qualifications
1. Bachelor degree or above
1. 大学本科或以上学历
2. 3+ years of working experience in Logistics project is preferred
2. 具备3年以上物流项目工作经验者优先
3. Good English skills both in written and verbal
3. 良好的英语书面及口语能力
4. Proactive, able to work under pressure
4. 积极主动，能在压力下工作