Reporting to:
Senior Finance Manager

Job Summary

We are seeking an experienced and results-driven Order-to-Cash (O2C) Manager to lead our O2C team in Shanghai. In this pivotal leadership role, you will be responsible for the end-to-end management of the accounts receivable, credit, and collection functions. You will not only ensure the accuracy, timeliness, and compliance of all processes but also drive performance improvements, manage a team, and play a strategic role in optimizing our working capital and cash flow. This is a key leadership opportunity for a proactive professional to shape and develop a high-performing team.

Key Responsibilities

1. Team Leadership & Performance Management

• Lead, mentor, and develop a O2C specialists, fostering a culture of continuous improvement and high performance.
• Manage team workload, conduct performance reviews, set clear objectives (KPIs), and facilitate professional development.
• Oversee the allocation of tasks and ensure adequate training to maintain a skilled and cross-functional team.

2. End-to-End O2C Process Ownership

• Take full ownership of the entire O2C cycle, including credit management support, cash application, collections, and account reconciliation.
• Develop and implement strategies to improve collection efficiency, reduce Days Sales Outstanding (DSO), and minimize bad debt risks.
• Ensure customer payments are applied accurately and promptly, resolving any misapplications or discrepancies.

3. Financial Control, Reporting & Compliance

• Oversee and approve the month-end and quarter-end closing activities for the AR function, ensuring all account reconciliations and journal entries are completed accurately and on time.
• Ensure strict adherence to corporate accounting policies (RARO guidelines), internal controls (ICoFR), and local statutory requirements.
• Act as the primary point of contact for internal and external audits related to the O2C process.

4. Stakeholder Management & Strategic Partnership

• Serve as the key finance business partner for sales, commercial, and other internal teams, providing insights on customer credit and payment trends.
• Build and maintain strong relationships with key customers to facilitate timely payments and resolve complex billing or payment issues.
• Collaborate with global process owners to align local practices with group-wide standards and best practices.

Qualifications and Experience

• Education: Bachelor’s degree in Accounting, Finance, or a related field.
• Experience:
  • Minimum of 3-5 years of progressive experience in O2C/Accounts Receivable, with at least 2 years in a direct people management role, leading a team.
  • Proven track record of managing the full O2C process in a shared service or center of excellence environment within a multinational corporation.
  • Demonstrated experience in process improvement, KPI management, and driving reductions in DSO.
• Skills:
  • Leadership: Strong leadership and team development skills with the ability to motivate and manage a team.
  • Analytical & Strategic: Excellent analytical, problem-solving, and decision-making skills with a strategic mindset.
  • Communication: Outstanding English verbal and written communication skills, with the ability to influence stakeholders and communicate effectively at all levels.
  • Technical Proficiency: In-depth knowledge of accounting principles, credit risk management, and ERP systems.