Reporting to:
Service Sales Manager

Run What Runs the World

At ABB, we help important industries outrun - leaner and cleaner.

Every person here makes that happen. By rethinking, rewiring, and improving, we combine the world’s best minds and technologies to elevate performance to a whole new level.

Because at ABB, progress is an expectation - for you, your team, and the world. As a this role you’ll take on challenges that transform industries and drive innovation. We give you the market-leading expertise, technology, and opportunity, and you own the challenge to make an impact that matters.

It won’t always be easy. Growing takes grit. Innovating takes the courage to try, fail, learn, and succeed. But at ABB, you’ll never run alone.

Location: Hangzhou City, Zhejiang Province

Responsible Region: ZheJiang Province

Main missions and job responsibilities：

• Protect, Maintain & develop ABB Install base and build good relationships with customers (i.e. solid CRM, Account Management locally) in responsible area. Keep continuous Order growth and margin improvement basing on IB management, customer relationship and service & digital solutions
• In collaboration with the Service Sales Manager and/or Service Manager, implements service sales strategy/business initiatives and makes in-time feedback in related systems/tools. Contributes to risk assessments related to price and quality. Registers required information into the appropriate customer database. Ensures technical reliability, safety and cost-effective solutions to satisfy customer’s needs. Complies with health and safety directives.
• Acts as a marketer/promote of ABB’s service products and solutions during marketing activities (e.g. trade fairs, exhibitions, conferences, customer meetings & workshops). Translates the needs of customers into relevant ABB Service offerings and solutions, aiming for new customers & needs mining.

Requirements:

• Education, bachelor’s degree in science and technology, preferably with OGC,

Power, pharmacy industry background.

• Experience, >3 years Automation (DCS/SIS/PLC controlling area is preferred) or Digital business sales experience in industry. Further it will be better if Service experiences and relevant market resources in hand. Know automation, electric technology well, preferable with control systems, or electric products knowhow like converter, motor or Switchgear. Accept continues travels, urgent responses and multitasking challenges. Aggressive, creative, willing to learn; collaborative, solutions-oriented approach and strong communication skills.
• Fluent in English both in Written and Oral

办公所在地：浙江杭州

负责区域：浙江省

工作职责：

• 保护、维护及挖掘所负责区域的IB（主要ABB的Installed Base，兼顾第三方系统及设备）。管理及维护好所负责区域的客户关系（与重点客户中高层保持紧密互动，做好服务支持）。基于IB、客户关系和服务方案，保障该地区服务订单的可持续、高利润的增长
• 具体服务营销增长计划的制定与实施，并把行动过程及结果有效总结到各系统中。服务订单增长同时，做好“安全管理、现场项目实施、商务管控”等前后端资源协作力所能及状况下，推动“技术方案试点落实、商业模式创新、新领域新客户开拓”等
• 完成公司布置安排的其他工作任务

人员要求：

• 工科专业，本科以上学历，有石化、发电、制药领域工作经验的优先
• 有三年以上工业领域控制系统、电气或数字化销售经验（如DCS/SIS/PLC/Drives等范畴），此外，若有服务营销及生命周期管理和一些成熟的相关客户资源则更佳。熟悉自动化和电气等技术及产品知识，最好有自控系统或传动、电机、开关柜等素养
• 能够长期在当地工作与生活，并适应频繁出差和不定时紧急加班及多任务等状态，有敏锐的市场感知、分析和渗透能力，能从客户需求等方面发掘潜在商机及创新，性格开朗乐观，主观能动性强，有创造力，乐于学习和接受新知识、新事物；沟通亲和力强，适应团队及资源协作，面对挑战有较大的抗压力
• 熟练的英文读写及口语能力

ABB’s Process Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.

We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.