Description

1. Supply quick answers to TSC2 (Technical support Center L2) based on expertise knowledge of products.

2. Analyze the problem described in case details, communicate with TSC2 or customer when the description is not clear.

3. Reproduce the customer issues, identify the root cause and find the solution or workaround of the problems in the laboratory.

4. Report the bugs (PCR) found in the cases to a specific database.

5. Work with design team for technical analysis if needed.

6. Travel to customer site to investigate the problems and write the visit report for further study.

7. Publish technical information: Resolutions, FAQs, etc.

8. Keep a high level of product expertise by auto-training and attending internal seminar.

9. Participate to “new product” projects: attend field tests, reading of pre-versions of product documentation.

职位描述：

1. 到客户现场调查施耐德前端技术反馈的变频器产品问题

2. 在实验室复现客户问题，和研发合作确定问题根源及帮助客户找到解决方案；将解决方案分享给到前端技术同事及客户；

3. 提供客户现场问题调查分析报告；发布技术指南(application notes; FAQ)给到前端技术支持工程师；

4. 快速解答前端技术支持及热线产品专家在BFO系统中提出的技术问题；

5. 参与施耐德新产品推向市场前期的Field test, Beta test等现场测试；

Qualifications

1. Major in Electric & Automation Engineering, above 5 years work experience with Bachelor, or above 3 years work experience with Master.

2. Be familiar with the basic function and debugging method of Drive, PID control principle, 5 points voltage frequency ratio and vector control principle of asynchronous motor, and synchronous motor control principle.

3. Experience of Drive debugging in lifting, textile, logistics, water supply and other industries is preferred.

4. Be familiar with power electronics technology and EMC basic principle, master oscilloscope, power meter and other measurement tools.

5. Good ability of communication skill, ability to work under pressure, and high responsibility.

6. Good in English reading and writing.

任职标准：

1. 熟悉变频器的基本功能和调试方法，理解电机控制等效模型及矢量控制算法，有变频器产品的软硬件研发背景优先；具有起重，纺织，物流，风机泵，半导体行业变频器应用经验者优先；

2. 掌握一定的电路以及电力电子技术知识；

3. 熟悉常见现场总线的配置和应用

4. 具有良好的沟通和抗压能力，和前后端各部门一起合作，从技术角度引导现场问题调查方向，结合现场的实际情况和研发的问题调查进展给出最佳处理方案；

5. 能够独立完成英文报告，使用Teams和国外工程师进行准确的信息交流，能直接英文交流最佳；

6. 电气及自动化相关专业；